Ybug Reviews

The ability to make the screenshots right after the review writing. Very easy to use. There are a lot of integration options incl. webhooks and it's great!

There's no ability to download the screenshots but it's not so critical.

Now we're launching the new website, so, the gathering feedbacks from the users in the primer stage is very important. The benefit we've got the quick and right bugtracking reports right to our project management system.

The best feature is the widget that easily installed on your website and allow to make a screenshot of your page by user with all graphic tools to show you the exact place of the issue on the website.

I cannot find anything I dislike. The tool is awesome. A quick suggestion: it would great to have internal ticket system, or a simple tool that will provide a quick respond or thanks to a user for the submitted bug.

A quick response system to the submitter would be great. Or at least when you choose - "close" the issue it would be great to notify the submitter with a "thank you" email.

People are lazy and they don't want to open a ticket with a minor issue at the website. They rather close the tab. So this tool give us a great advantage!

This is exactly what we needed. A simple and clear feedback form.

Nothing, but a little more flexibilty and control to the widget would be nice

We are showing it to internal users in the company, and allow them to submit feedback and feature requests

Easy to install process, Jira and Github integration. We found a bug with taking screenshots in an iframe, which was submitted and fixed by the really responsive team.

you cannot leave comments on ybug, yet we use Jira or Github integration, were we leave feedback comments, so this is not essential.

gathering visual feedback from clients and testers

Console log sent on bug report, extremely simple interface for clients to interact with. Screenshots with mark ups and text has made debugging visual issues infinitely easier.

In all honesty, I think the pricing tiers should be simplified; I can see there being a large market of people who would throw this on a project if it included console logging and basic bug reporting features.

Front end bugs, back end bugs, client bugs. Benefits are that we are able to get direct and instant feedback from users while the app is being tested and used live.

Ybug is very easy to integrate into your solution and it has plenty of customization options to match your use-case. The screen-shot + annotation features are a godsend; the users can easily submit a bug report or a feature enhancement that points directly to the pain point. Also, direct integration with Jira makes it even better.

Ybug works very well as is now, there isn't really anything I dislike about it.

Give Ybug a chance, it will take a big chunk of work off your plate so you can focus on your actual product.

With YBug I allow the users of my fitness application to directly submit feedback while using the app, find a problem, or see the potential for improvement. My users love that they can send feedback with an associated screenshot.

Ybug is free to start, easy to integrate, and allows you to really customize its appearance and manually trigger the window. With a bit of CSS + JS, you can turn this from a simple feedback tool into something that is truly integrated into your software product. The support is phenomenal.

There is nothing I dislike about Ybug. It's the best integrated user feedback solution on the market.

I'm solving the issue of providing our users with a fast and easy way to provide feedback on our product. If they see something or run into an issue, they can send a screenshot and a comment.

Getting familiar with Ybug really takes a few minutes. Widget for customers is absolutely easy to use and has everything customers might need.

Widget settings also provide all options which were relevant for us.

In short, Ybug covers our needs and does not provide unnecessary and complicated things.

There were some things we missed in Ybug widget but after getting in touch with developers everything has been resolved/implemented. We are happy about their approach!

We use this tool for getting feedback on prototypes of our applications.

Easy to use interface. Great emails from the founders that guide you through the experiance.

Don't have video recording capture. This is a feature I would need.

Capturing bugs live and automating transfer of these bugs to our Development pipeline.

It gives comprehensive insights over my projects. Pricing is affordable. Available also free plans for non-profit and small businesses. Easy to set up and use. Widget doesn't slow down my website or make too many DNS calls.

There is nothing to complain so far. Everything works as described. If there would be an integration option for free plans, it would be even better!

I need a comprehensive tool for my website that helps to collect useful information about bugs, technical errors and user feedback. Ybug provides everything that I need for my business, starting from general feedback to the screenshot and bug reports.