Usersnap Reviews

What do you like best about Usersnap?It does great job of capturing screenshot, console, and app information that help us understand what the user experienced, so we can fix it or help them out.What do you dislike about Usersnap?I wouldn't use it as my main development ticketing system, it's best in the customer-support-ticket role.What problems is Usersnap solving and how is that benefiting you?Usersnap captures user feedback along with most of the information we need to serve the customer, so we don't need to ask the user who they are, what screen they were on when the problem happened, what browser, etc.

What do you like best about Usersnap?I am using usersnap from the long time and i like the feature in which users can mark the issues directly on the screen which help developer to understand the problem faster. Usersnap is ease to implement and have a high customer feedback collection, and you can also change the forms, feedback buttons and surveys.What do you dislike about Usersnap?We can identify the UX problem through real user interactions also it provide browser based tool. it has best customer support and nothing to dislike about it.What problems is Usersnap solving and how is that benefiting you?Usersnap have visual bug reporting, reduces back-and-forth communication between users and develops and screen recording support.

What do you like best about Usersnap?Usersnap's in-app widgets provide an excellent way to gather feedback and messages from your users. Also the Slack integration is very useful, meaning that bug reports and other feedback messages come to you instantly.What do you dislike about Usersnap?Customer Support is also very attentive and helpful.Recommendations to others considering Usersnap?I can't really think of any major downsides. Perhaps the emails that get sent from the platform could be in a better format.What problems is Usersnap solving and how is that benefiting you?Being able to quickly and easily gather user feedback.

What do you like best about Usersnap?Usersnap made it easy to collect feedback from our customers. We also are now able to directly gather Requests for Features, Reports of Bugs or general Customer communication directly in our Product without the need to program it ourselves. This data is transferred to Zendesk by an automated integration and thereby seamlessly integrates in existing structures. The Support is outstanding, fast and reliable.What do you dislike about Usersnap?It's a bit expensive and has the "usersnap" Branding in all price plans except the highest one. I would expect no branding way earlier.What problems is Usersnap solving and how is that benefiting you?It's easy to implement and has a lot of features. Collecting Feedback is a main interest to better our software and tailor it to the needs of our customers.

What do you like best about Usersnap?Integration with our bug tracking tool, ASANA, has saved us and our customers a lot of time and hassle. Simple things like browser information and a record of the console make debugging so much easier for us.What do you dislike about Usersnap?Nothing really. It does what it says it will do.What problems is Usersnap solving and how is that benefiting you?Easy for clients to report issues when testing web applications.

What do you like best about Usersnap?It's really awesome to understand about the platform feedbackWhat do you dislike about Usersnap?Nothing disappointment for me I believe.What problems is Usersnap solving and how is that benefiting you?I'm working as a Test engineer. Where I can find this product best for Bug Tracking compared to other tools.

What do you like best about Usersnap?Out of the box integrations are useful and powerful, especially the opportunity to bring feedback directly to Jira. First feedback came in under an hour.What do you dislike about Usersnap?The only downside I can see is in convincing teams to put aside not-invented-here syndrome and do a real A/B test against their current or homebrew survey solution.What problems is Usersnap solving and how is that benefiting you?User survey and feedback tracking with a customizable front end

What do you like best about Usersnap?Mature enough, focused to the point, gradually gaining more new well-curated features, delivering the core value to our critical use case. Lot of potential for future escalation.What do you dislike about Usersnap?More like our issue that our related business is not yet large enough which puts us to think the relative cost per case but then again, failing to deliver the related service would be more costly, so we are good with that. And when we scale, the cost per case reduces naturally. Perhaps advanced features could be available for modest use under the basic license, especially if low volume use? That would increase our score to 10.What problems is Usersnap solving and how is that benefiting you?Mainly providing fast response to our https://tietoa.cc cloud platform app users who may face critical moments in the process.

What do you like best about Usersnap?Usersnap has revolutionized our organization’s approach to bug tracking and customer feature enhancement requests. It seamlessly integrates with our existing tools, including Jira and Asana, with very little effort from our in-house Engineering team. It has drastically reduced the time and effort our internal teams spend reporting bugs across various platforms like Slack, emails, calls, etc. and it provided our R&D team with a centralized repository for actioning on reported issues.What do you dislike about Usersnap?Recommendations to others considering Usersnap?It also helped us consolidate all customer enhancement requests into a single, rich data repository, simplifying our workflow and facilitating efficient prioritization. It’s like a snap of the fingers—effortless and effective.What problems is Usersnap solving and how is that benefiting you?

What do you like best about Usersnap?You can get direct feedback, this is the easiest tool to integrate into your product. You have the chance to reply directly to the client. I really recommend it!What do you dislike about Usersnap?We have several projects and sometimes some answers get mixed, but still you can easily move them to other projects.What problems is Usersnap solving and how is that benefiting you?We receive direct feedback and complaints about our product which lead to solve some issues faster.