Usersnap Reviews

Usersnap was incredibly easy to integrate, and getting started with collecting feedback was a breeze. Users were able to provide detailed descriptions of what they were experiencing with minimal effort, and we could automatically create issues via integrations.

I haven't had any issues so far. The software does what I need it to.

It makes collecting feedback and understanding the needs of users much easier and quicker.

Seamless integration of editable screenshot and video recording into bug reporting or feedback reports. Various options for how to implement it. Very easy use and integration paired with a high level of customizability. Their Customer Support is 24/7... Within no time, I started using Usersnap frequently and also recommended it to our product and support team.

I would love to be able to share reports publicly, but that's because I stretch its initial use caes beyond internal use ;)

Easy bug tracking and reporting, automatic extra information that helps with debugging.

User feedback collection with extra information.

It's just clever design.

Usersnap impresses with its intuitive interface, adaptability, and seamless integration with the primary tools employed by emerging product companies, such as Slack, Jira, Azure DevOps and HubSpot. The documentation for set up is intuitive and works!

To date, we have encountered no issues with Usersnap; it fulfills all our requirements comprehensively.

Usersnap serves as a vital tool in our decision-making process, providing validation for every product decision and gathering valuable insights from our customers. Additionally, our tech team utilizes Usersnap for efficient bug tracking and streamlined beta testing procedures.

The dashboard's intuitiveness and effortless setup.

Seamless integrations like Jira and Azure DevOps

Cost-effective and flexible pricing, complemented by a risk-free trial to ensure the product aligns with our requirements.

Usersnap consistently delivers on its promises, meeting our expectations. Our experiences with Usersnap have been uniformly positive.

Usersnap plays a crucial role in enhancing and expanding our products by gathering insights through a diverse range of customizable widgets. The tools are user-friendly, requiring minimal technical effort for setup, and offer seamless integration with numerous platforms.

Usersnap offers a lot of great functionality and flexibility for collecting direct user feedback. It's very easy to implement once and adjust without engineering effort as you have control over many features directly from the Usersnap UI.

The Usersnap team is very responsive and helpful, plus there's tons of documentation readily available.

Not much yet. I find the product very flexible, and although not perfect as we all have our own unique needs, it's as close to answering our needs as it gets!

Usersnap offers a centralised functionality for gathering contextual user feedback, bug reporting, user research - it offers lots of different options that are often spread across many separate tools. Our problem was limited product feedback that we get from our clients (not necessarily users) when they contact our customer facing teams. Having an option to give feedback directly in the app via Usersnap allows us to paint a more accurate picture of any issues, user sentiment, and validate any new features directly within the app.

* very easy to set up

* ready to use templates for most use cases

* embeddable with snippet into webpage. specific webpages can also be whitelisted

* it is possible to receive notifications into a Slack channel

* it is possible to assign feedback to an employee and add private notes

So far there is nothing what I could complain about.

When rolling out new features on our platform we are using Usersnap to gather Feedback first internally, then from our customers.

It took only a few minutes to have it up and running. Their templates helps a lot to have an easy start or just to give an idea.

Some UI items are confusing, but not in a way that the tool has less value bcause of it.

Getting feedbacks easily from our users.

Support is incredible good. Questions will be answered so quick in the live chat. Documentation is pretty well described. Support team is very motivated to help on all relevant usersnap features/issues.

So far there is nothing what I could complain about.

We use usernsap specifically in the roll-out of our customer portals and online shops. usersnap is connected to jira and makes bug reporting so much more efficient and fun. We also use usernsap on our live webshops for the real customers.

Usersnap stands out for its seamless implementation process. The ease with which we integrated it into our client's workflow was remarkable. The documentation provided is not only accurate but also exceptionally helpful. What truly impressed me, though, was the outstanding level of customer support. They didn't waste a moment diving straight into the heart of our technical issues. No basic questions or tedious diagnostics—just efficient, technically adept support.

As of now, I can honestly say there is nothing to dislike about Usersnap. It offers all the features and capabilities we currently require, making it a perfect fit for our needs.

Usersnap has proven to be an invaluable solution for us. We were in search of a feedback tool for our client, and Usersnap exceeded our expectations. Its intuitive interface, easy setup process, and its status as a fully developed product have streamlined our feedback collection and management.

It's intuitive, versatile and has native integrations with most of the tools young product companies use (Slack, Jira, HubSpot)

Nothing so far, it has everything we need.

We used Usersnap to validate every product decision we make, as well as to gather valuable customer insights. Our tech team also used it for bug tracking and beta testing.