MessageMedia Reviews

When we were looking out for a Message Vendor in NZ area, we came across a few but Message Media was the one who communicated very professionally and handled everything very efficiently. There was pure ease of use and easy to implement and integrate.

Customer support is very active and they provide a lot of features.

They should expand in their reach in areas they are not covering yet because we wan to use the same Message vendor in all our locations.

We needed an SMS vendor in the NZ area and thats how I came across MessageMedia. It's been a really great experience with them.

We use Message Media to stay in contact with our Realtor clients and potential clients. It's all BtoB photography services. We have gained several new customers over the last six months and won back several more old customers. Multiple times, we have heard from existing customers that "I didn't know you offer that service to." It works so well for us that we may never send out print media again. Also, the system allows us to send a photo with the message which is huge for a photography company.

The customer service is aweome. You are working with a person that knows your account and not a call center. I highly recomended to everybody but my competitors.

I really can't think of anything I dislike about the service.

Print media is expensive!!! We have about 700 customers and it would cost me $500 just to do one mailing, and that's with us printing the media inhouse. It has allowed us to reach our customer base effeciently and put our message in front of potential customers. It just simply works.

I can generate different messages for different locations as well as personalize them.

I actually haven't found anything that I didn't find helpful. I love that the program is super easy to use and understand.

I am able to reach out to thousands of customers at once in less than a few minutes. This allows me to grow my business and communicate efficiently with large numbers of people simultaneously.

Ease of use, simple and easy-to-use integration. No hassle use. Easy to administer and quick delivery. What more could you ask for?

The billing blocks. Having to by messages in blocks instead of a per-message pay-as-you-go.

Integration of internal applications to provide real/near real-time communications to a large and diverse group.

The ability to text's clients, get a response, and have the full communication saved in Smart Advocate and available for everyone working on the file to view the communication.

I have nothing no complaints about MessageMedia.

Ease of communication as clients are moving more and more to texting instead of email.

I appreciate the intuitive interface of MessageMedia, which has greatly simplified our SMS campaigns. The ability to track message delivery in real-time allows us to stay on top of our communications and ensure no client is left behind. Additionally, the API integration was seamless with our existing systems, leading to an efficient workflow.

While the service has been generally reliable, there have been a few instances where message delivery has been slower than expected. It would be beneficial to have more detailed information on message status to better manage our communication strategies.

MessageMedia has been instrumental in addressing our challenge of engaging with customers in a timely and direct manner. Prior to using their services, we struggled with reaching our clients quickly and receiving prompt responses. Their SMS solutions have bridged the gap between us and our customers, allowing for immediate communication.

This has led to improved customer satisfaction as we can send instant updates and receive feedback, which is crucial for our customer service operations. The platform's reliability and scalability have also allowed us to expand our outreach without compromising the quality of our communications.

Moreover, MessageMedia's messaging services have helped us reduce the time spent on phone calls and emails, thereby increasing our team's productivity. The automated messaging features have streamlined appointment reminders, reducing no-shows and thereby increasing our operational efficiency.

Overall, MessageMedia has provided us with a robust communication tool that has not only enhanced our customer engagement but also positively impacted our bottom line through improved operational efficiencies.

Easy to manage and navigate, use it all day long

We used to get notications to our email when we had a respsonse,but not any longer.

no problems

Their deliverability times, competitive pricing and the support that they offer

Can be clunky when interacting with Hubspot

Solving our SMS marketing and allow us to deliver marketing based SMS's in a timely manner to support our key sales and promotional activations

There's a zillion messaging apps out there, but this one is the best. It's feature rich without being overly complicated. Pricing is competitive and supporty is 10/10. Highly recommended.

Wish there were a delay on SMS sending but they are working on adding it!

Communicating with our customers at scale in a 2-way manner.

It's quick integration with Zoho CRM and API

Nothing really, once the App is finished I'll be chuffed

Quickest way to quote is SMS