Outsourcing during COVID-19 with Call Center Studio
The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs demands. Call Center Studio has helped alleviate the increased burden on the outsourcing industry during the COVID-19 outbreak by quickly delivering tailored solutions to the largest BPO companies, including Teleperformance and Webhelp.
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eBay - Cloud Migration and Salesforce Integration
The client used an on-premise product of Avaya. The unresponsiveness of the vendor and the partner network, coupled with the out-of-date call center system, formulated many problems. Call Center Studio offered consultancy and know-how by implementing self-service functions in collaboration with the client.
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