During a sales call, revenue teams can use Conversation Intelligence Software to record, transcribe, and gather insights from each client encounter. It may track information on each prospect engagement, such as talk ratio and customer interaction, and flag them proactively. Sales reps, customer success managers, and account managers can use the Conversation Intelligence Platform to identify best practices that should be adopted by their teams and approach sales deals that are in the pipeline. Conversation intelligence software can assist you in identifying keywords, topics, and action items. Furthermore, sales coaching software has tools that allow salespeople to view and arrange sales deals in the pipeline easily.
Table of Contents
Features of Conversation Intelligence Software
- Calls should be transcribed into text and data that can be searched and analyzed.
- Examine a call’s transcription for keywords, themes, and possible action items.
- Provide discussion statistics such as talk ratios, customer interaction, and overall call duration.
Top 5 Conversation Intelligence Software
Salesken
Sakesken is an artificial intelligence sales assistant for enterprises. Organizational administrators can rely on the program to guide them through their sales process. They can utilize it to receive precise information about individual leads’ scores and conversion metrics. Furthermore, thorough insights and analytics enable users to identify and fix any flaws on a daily basis. Apart from generating leads and converting them into loyal customers, businesses can rely on Salesken to provide honest client feedback.
Features
- Real-Time Cueing
- Call Summarisation
- Post-Call Analytics
- Revenue Insights & Predictability
- Performance Intelligence
Pricing
For this product or service, Salesken has not given price information.
Pros
- It is the first platform dedicated solely to turning top salespeople become superheroes.
- The platform is jam-packed with tools for measuring, analyzing, and improving each and every salesperson.
- It also helps you discover the “best” salespeople on your team and emulate their behavior.
Cons
No cons known.
Convin
Convin is a Conversation Intelligence Software powered by AI that helps sales teams comprehend calls and complete more transactions. Manage your history, including call information, topics, and any other data you wish. Receive notifications to manage product information and gather input to improve the procedure. Advanced analytics such as behavior analysis and subject duration is included in the program to help reps understand their success on calls. The software is used by sales managers and small and medium businesses.
Features
- Integration with your sales process and the stack is seamless.
- In less than 10 minutes, you can review an hour-long call.
- Discover coaching possibilities that might otherwise be overlooked.
- Replicate the attributes that produce success.
Pricing
For this product or service, Convin.ai has not given price information.
Pros
- Convin, like any other demo recording software, automatically translates your calls.
- It’s incredibly user-friendly, and Convin is quite accommodating when giving you reports.
Cons
- The AI and speech-to-text aren’t great, but when compared to gong and chorus, there’s no discernible difference.
Pickle
Pickle transcribes phone/video call records, creates a data platform for quick searches, and then analyses and summaries the conversation for easy comprehension. You can increase sales success and customer experiences by having the best conversations. Pickle uses artificial intelligence to assist you in improving your sales process by identifying blind spots and converting conversations into usable data.
Features
Capture: Auto-record Zoom meetings. With a single click, add time-stamped notes and follow-up action items in real-time.
Collaborate: Get AI-generated summaries, transcripts, and notes automatically.
Sync: Connect & push Zoom meeting notes right to Salesforce seamlessly.
Pricing: Relish $34.00 per month
Spear (Most Popular): $68.00 per month
Pickle Jar: Contact them for the same.
Pros
Pickle is the most convenient method to take notes and track your phone calls. Taking photos makes keeping track of the most critical aspects of a call a breeze.
Cons
The method of recording zoom calls can be improved.
AVOMA
Avoma is a customer-facing team’s end-to-end AI meeting helper. Build data-driven products by analyzing trends for rivals, objections, discounts, and feature asks. Look at the top representatives’ talk tracks and teach everyone how to use them. Next Steps, Pain Points, Objections, Competitors, Positive Moments, Questions Asked, and other key issues will be summarised by AI.
Features
- Prepare for meetings with agenda templates and call scripts, and ensure that everyone on the team is on the same page.
- During the meeting, collaborate on note-taking so that there is only one source of truth rather than several copies.
- Get an automatic recording, high-quality Transcripts, and AI-generated Notes for crucial topics.
- Search in Transcript and playback the tape with time-stamped notes to remember the information.
Pricing
Plus $40 /host PER month, billed yearly
PREMIUM $70 /host PER month, billed yearly
ENTERPRISE Custom billed yearly
Pros
- The ability to trace and track the speech to text in the recording is one of the great features.
- It allows you to review the Avomas lot more quickly and keep track of these things.
Cons
Some of your workflows will rely on these updates and can become lost if a feature you rely on the product isn’t completely functional.
VoiceOps
For call centers, VoiceOps is a coaching enablement software. For brands to produce higher ROI and more flexible behaviors, coaching enablement is a must-have feature. The program is unique because it converts call center data into measurable outputs for the appropriate teams. Better coaching allows call center agents to make adaptable behavioral changes and get the most out of the calls they get. Scalable coaching makes it even easier for operators and executives to sort through and analyze data.
Features
Measure how well your call flow is followed.
Design and execute a world-class coaching strategy.
Reduce attrition and boost ROI by closing performance gaps.
Pricing
For this product or service, VoiceOps has not given price information.
Pros
The best aspect of VoiceOps known is the comparison option.
This allows under-performers to learn from their mistakes and increase their sales.
Cons
To be able to export a wider range of reports would be a great add-on.
Conclusion
As previously said, conversational intelligence enables sales professionals to readily access crucial information from their discussions, speed up data input into their CRM, and transfer information to other stakeholders on their team by recording and analyzing conversations from sales and customer calls.
It provides a way for executives on both the sales and success/support sides to coach and train team members after easily listening to key points of conversations (like how reps answered questions and objections). It helps bridge alignment across the sales and customer success organization. It helps pass key insights to other teams (like product and marketing).
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