Software for managing email tickets will help you control your support email traffic and distribute customer inquiries to support agents, prioritize the most urgent requests, and ease the stress on your employees. If you’re searching for the most effective email ticketing system or updating your software, this article is made to meet your needs. Through extensive studies, market research, and thorough analysis, we’ve compiled the most comprehensive collection of software options likely to make your list. Before focusing on the specific features, let’s look at Email ticketing software. Let’s get started.
Table of Contents
What is an Email Ticket System?
The email ticket system is a software solution to handle customer service help inquiries. They process emails and turn them into workable assistance desk tickets. Using a template with predefined elements, an email ticket is created and sent to the right person based on the data it holds. Email Help Desk software keeps track of the keys in a central location for easy management and tracking. Let’s have a look.
Top 5 Email Ticket Systems in 2023
We have learned about the functions included in an email support system for customers; let’s look at the top support ticket solutions available.
EventCreate
Our list starts with EventCreate. EventCreate is a ticketing system on the web and event management software that allows businesses to develop, advertise and run their events. EventCreate offers an interface firm that can quickly transfer data for selling tickets via the web and collect data from prospective participants, monitor and measure the success of every event through a central dashboard, and use templates to speed up the process of creating new websites.
Through EventCreate, it is possible for companies to quickly create websites that are customized to any design they like by adding images or videos, as well as text through a WYSIWYG editor. After the website is published, owners can track sales of tickets and other performance metrics on the live dashboard view and view visitor behavior, including where the visitors are coming from and the pages that are most popularly visited, and share information about the event on social media networks such as Facebook as well as send out emails to those who visit based upon groups that are created within the dashboard.
The dashboard also allows users to include affiliate links on websites such as airlines or hotels to redirect traffic to specific domains. They can also make checkout pages that collect contact details, including phone numbers or email addresses. They can create unique URLs for every event using multiple subdomains, offer discount coupon codes throughout the ticket sales period, and integrate the information from checkout pages into Salesforce lead monitoring software.
- Deployment – Cloud, SaaS, Web-Based.
- Platform – Windows, Mac, Linux, Android, iPhone, iPad.
- Top Features – Access Controls/Permissions, Activity Dashboard, Activity Tracking, Alerts/Notifications, Attendance Management, Attendee Management, Attendee Tracking, Audience Targeting, Auto Update, Badge Management, Barcode/Ticket Scanning, CRM, Calendar Management, Campaign Management, Class Registration, Concessions Management, Conferences/Conventions.
- Free Trial & Version Available
- Prize – $29/ Per month.
- Best for – Contact Database, Contact Management, Content Management, Credit Card Processing, Custom Domains, Customer Data Management, Customizable Branding, Customizable Fields, Customizable Forms.
- Support – Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), Chat.
- Overall Rating – 5/5 Stars
Eventzilla
The second that comes on the list is Eventzilla. Eventzilla is a complete platform for events that allow organizers to sell tickets to create landing pages, handle registrations, organize live streams or webinars and process payment, advertise events on the web, and more, all from one spot. Whether it’s an in-person, hybrid, or online event, this platform has many options to help streamline the event planning process.
Eventzilla offers a modern and versatile theme designer to help you design your event’s design and appearance. The software allows you to create personalized registration forms and discount coupons and provides a range of choices for registration. Offline and online payment methods are accepted, and Eventzilla offers various payment services.
Eventzilla’s virtual add-on permits users to manage and create webcasts, live streaming, or any other virtual event directly via Eventzilla. Eventzilla offers various widgets connected directly to a website or blog and allows users to register through their website. The event can be promoted across multiple platforms with standard options ranging from email invitations and social-media promotions.
- Deployment – Cloud, SaaS, Web-Based.
- Platform – Windows, Mac, Linux, Android, iPhone, iPad.
- Top Features – API, Abstract Management, Access Controls/Permissions, Agenda Management, Alerts/Notifications, Attendance Management, Attendance Tracking, Attendee Management, Attendee Profiles, Attendee Tracking, Badge Management, Barcode/Ticket Scanning, Calendar Management, Class Registration, Concessions Management.
- Free Trial Available
- Prize – Price not provided by the vendor.
- Best for – Conferences/Conventions, Confirmation/Reminders, Contact Management, Credit Card Processing, Customer Data Management, Customizable Branding, Customizable Fields, Customizable Forms, Customizable Templates.
- Support – Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), Chat.
- Overall Rating – 4.8/5 Stars
Ticket Tailor
Ticket Tailor is third on the list. Ticket Tailor is a ticketing service created to make it simple for companies to offer tickets on the Internet for occasions of all kinds and sizes. Sign-up is required to develop their event and sell tickets in just a few minutes. With Ticket Tailor, event planners can sell tickets directly on their websites using widgets or our custom bespoke event webpage.
Through Ticket Tailor, it is possible to build custom forms that collect details from the attendees, generate discounts for promotional offers, create tracking links for users to track where sales come from, and integrate other tools from third parties like Facebook, MailChimp, or other means. Tickets Tailor offers an adaptable payment option, either pre-pay or pay for as you go. Customers can pass on these discounts to ticket purchasers or utilize the booking fee to boost their total earnings.
- Deployment – Cloud, SaaS, Web-Based.
- Platform – Windows, Mac, Linux, Android, iPhone, iPad.
- Top Features – API, Activity Dashboard, Activity Tracking, Alerts/Notifications, Attendee Segmentation, Attendee Tracking, Barcode/Ticket Scanning, CRM, Concessions Management, Conferences/Conventions, Confirmation/Reminders, Contact Management, Credit Card Processing.
- Free Trial Available
- Prize – $0.26/ One-time payment.
- Best for – Customer Data Management, Customizable Branding, Customizable Fields, Customizable Forms, Customizable Reports, Customizable Templates, Data Import/Export.
- Support – Email/Help Desk, FAQs/Forum, Phone Support, Chat.
- Overall Rating – 4.7/5 Stars
Eventix
Eventix is an application for managing tickets designed to assist event planners in creating and selling custom tickets for events. This software allows event organizers to sell additional items through a single interface, such as shuttle passes, tokens, or combination tickets.
The business can use visitor data to connect with people via advertising campaigns across different channels like Facebook, Instagram, Twitter, and emails. Eventix lets guests view seating plans and reserve spaces on one central screen. Eventix is a multilingual platform that allows teams to create guest lists, email personal tickets to guests via email and accept payments.
- Deployment – Cloud, SaaS, Web-Based.
- Platform – Windows, Mac, Linux, Android, iPhone, iPad.
- Top Features – API, Activity Dashboard, Attendance Management, Barcode/Ticket Scanning, Calendar Management, Concessions Management, Credit Card Processing, Customer Data Management, Customer Database, Customizable Branding, Customizable Forms, Customizable Reports.
- Free Trial & Version Available
- Prize – Price not provided by the vendor.
- Best for – Customizable Templates, Data Import/Export, Discount Management, Electronic Payments, Email Marketing, Email Reminders, Employee Management, Event Calendar.
- Support – Email/Help Desk FAQs/Forum Knowledge Base Phone Support, Chat.
- Overall Rating – 4.7/5 Stars
Eventbrite
Eventbrite is an event and ticketing technology platform which helps companies create and sell tickets for events on the Internet, as well as assisting people to discover opportunities that ignite their enthusiasm. Eventbrite offers events of all kinds and dimensions, from workshops to conferences, concerts, and even world-renowned music and film festivals.
The powerful Eventbrite platform, accessible on the web or through mobile applications, can be used for everything from essential registration and ticketing to an all-inclusive platform for managing events. Event organizers will take advantage of Eventbrite’s self-service event-planning tools, which include the creation of invitations via email, RSVP tracking, and ticket sales. Ticket sales are managed through the online ticketing portal, and integrating social media websites like Facebook and live information on sales helps event organizers determine attendance and profit.
- Deployment – Cloud, SaaS, Web-Based.
- Platform – Windows, Mac, Linux, Android, iPhone, iPad.
- Top Features – API, Activity Dashboard, Alerts/Notifications, Attendance Management, Attendee Management, Attendee Tracking, Badge Management, Barcode/Ticket Scanning, CRM, Calendar Management, Class Registration, Conferences/Conventions.
- Free Trial & Version Available
- Prize – Price not provided by the vendor.
- Best for – Contact Management, Credit Card Processing, Customer Data Management, Customizable Branding, Customizable Forms, Data Import/Export, Discount Management, Email Marketing.
- Support – Email/Help Desk FAQs/Forum Knowledge Base Phone Support, Chat.
- Overall Rating – 4.4/5 Stars
Conclusion
If choosing an email ticketing program, an organization must consider whether it currently provides custom service and whether the new software will fit into current processes and protocols. When implementing the latest solution, you want to avoid creating disruptions and adversely impacting customer service.
It is challenging to transition from an approach based on manual sending and receiving email messages into an automated process. Ensure there is enough instruction for the new software to ensure everyone is comfortable and proficient when working with the essentials. Find tools that expand with your company and offer additional features when the business’s goals shift.
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