Choosing the best software for running operations like automatic check-ins, concierge services, and even automated check-ins is crucial to the effectiveness of hotels. Many software tools allow seamless data-sharing between machines and people, opening up numerous opportunities to manage your company. Here are ten of the top management tools that have revolutionized hotel operations. Let’s get started.
Table of Contents
What is Hotel Management Software?
Hotel management software can help hoteliers to manage their front desk duties and daily operations, including room reservations and guest services, to selling and advertising. This customized property management software is available in cloud or desktop versions, and cloud applications offer flexibility to staff to communicate with guests and have more control over the hotel.
The features and capabilities of hotel management solutions differ; at minimum, customers should expect reservations and room management, guest CRM, staff workflow management, and email communications features. Certain products can offer the functionality of POS systems used in restaurants for food service on-premise, integration of vendor management, and loyalty and marketing features for loyalty programs.
Financial reporting and accounting capabilities are also available, but integration with specialized accounting software might be needed. For chains or hotels with larger sizes, the hotel management software should offer guests a simple check-in and checkout process and increase staff efficiency and revenues. These products surpass the traditional reservation system management, cover all aspects of the guest experience, and ensure that all operations go. Let’s have a look.
Why Use Hotel Management Software?
The management of hotels is often difficult. Daily hotel activities can be complex and complicated, with numerous people in different positions. In many ways, chain hotels offer several advantages over independent establishments, as certain facilities like sales and marketing may already exist. But, software for hotel management is a way to equalize and makes processes more efficient than were in the past manual and needed collaboration with various departments.
Apart from bookings, hotels might also require the tools for marketing, accounting and finance, as well as the management of property in hotels (PMS) tools and housekeeping equipment, sales instruments, and so on. Hotel management software has been designed to address some or all of these demands to lessen the strain of running the hospitality and hotel business.
The advantage of having a program that manages both check-ins at the front desk and housekeeping is that staff at the front desk are aware of when rooms are open for guests. This allows guests to arrive early to be given accommodation instead of waiting until the time is set.
Top 5 Hotel Management Software in 2023.
ResNexus
Our list starts with ResNexus. ResNexus is a simple cloud-based property management program that provides hoteliers with an all-in-one login system to manage their hotel efficiently. With ResNexus, it comes with many built-in functions that remain up-to-date, which include a Mobile Friendly website, ADA Compliant Booking Engine and PMS Channel Manager, contactless check-in, Automated Email and Text Marketing, Dynamic Pricing, Reputation management as well as Payments! Furthermore, ResNexus PMS ResNexus PMS can share your available inventory to your website, the booking engine, your website and Channel Manager. These tools are all connected to ensure that prices match inventory prices with the OTAs you have on your site.
- Deployment – Cloud, SaaS, Web-Based.
- Platform – Mac, Windows, Android, iPhone, iPad.
- Top Features – API, Access Controls/Permissions, Accounting, Activities Booking, Activity Dashboard, Activity Tracking, Alerts/Notifications, Appointment Management, Auto Update, Availability Indicator, Availability Management, Billing & Invoicing, Billing Rate Management, Booking Management, Booking Notes, Budgeting/Forecasting, Built-in Accounting, CRM, Calendar Management, Calendar Sync, Calendar/Reminder System, Cash Flow Management, Channel Management.
- Free Trial Available
- Prize – $20/ Per month.
- Best for – Commission Management, Contact Management, Content Library, Content Management, Credit Card Management, Credit Card Processing, Customer Accounts.
- Support – Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).
- Overall Rating – 5/5 Stars
eZee Absolute
The second that comes on the list is eZee Absolute. EZee Absolute can be described as an all-in-one property and hotel managing platform (PMS) platform to help increase revenue and simplify hotel management for smaller to mid-sized B&Bs, hotels, motels, resorts, hotels, and others. It lets users manage hotels while on the move with the help of all day-to-day hotel activities and the basic inventory distribution processes in the customer’s hands. Hotel staff and hotel owners can keep track of events at their hotel and other channel activities using a smartphone.
- Deployment – Cloud, SaaS, Web-Based.
- Platform – Android, iPhone, iPad.
- Top Features – Alerts/Notifications, Billing Rate Management, Booking Management, CRM, Channel Analytics, Channel Management, Commission Management, Contact Management, Dynamic Pricing, Extended Stay, For Vacation Rentals, Front Desk Management, GDS/OTA Integration, Guest Experience Management, Housekeeping Management, Inventory Management, Invoice Management, Lead Management.
- Free Trial Available
- Prize – $50/ Per month.
- Best for – Loyalty Program, Maintenance Management, Marketing Automation, Mobile Access, Multi-Channel Management, Multi-Location, Multi-Property, Online Booking, Payment Processing, Point of Sale (POS).
- Support – Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Phone Support, Chat.
- Overall Rating – 4.8/5 Stars
Lodgify
Lodgify is third on the list. Lodgify is a holiday rental software that provides an all-in-one platform that permits property owners and managers to set up their holiday rental websites and easily take online bookings. The owners can handle all reservations in one location and sync property information to their reservation channels. Whether you manage a single vacation rental or more than 500 vacation homes, Lodgify has the right equipment to help you increase bookings online and streamline the administration of your company.
- Deployment – Cloud, SaaS, Web-Based.
- Platform – Mac, Linux, Chromebook, Windows, Android, iPhone, iPad.
- Top Features – API, Access Controls/Permissions, Accounting, Activity Dashboard, Alerts/Notifications, Availability Management, Billing & Invoicing, Booking Management, Built-in Accounting, CRM, Calendar Management, Calendar Sync, Calendar/Reminder System, Campaign Management, Channel Analytics, Channel Management, Commission Management, Contact Management, Content Management, Credit Card Management.
- Free Trial Available
- Prize – $17/ Per month.
- Best for – Credit Card Processing, Customer Database, Customer History, Customizable Templates, Data Import/Export, Data Synchronization, Drag & Drop, Dynamic Pricing, Electronic Payments, Email Templates.
- Support – 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat.
- Overall Rating – 4.7/5 Stars
Hostaway
Hostaway is an innovative holiday rental software with extensive integration of channels and customer assistance. Hostaway offers property owners the versatility of sophisticated solutions while being simple. The mobile and dashboard allow users to handle their sales, marketing reports, accounting payments, and communication in one spot.
Being premium partners with channels like VRBO, Booking.com, Airbnb, Homeaway and Expedia, and capable of handling sophisticated setups, no alternative platform offers such control or confidence that Hostaway Hostaway user enjoys. Hostaway is built to be a team-oriented tool – it’s simple to educate employees, ensure they are happy, and improve business! Hostaway also comes with an engine for booking, a WordPress website, and sales and marketing tools to manage your important direct bookings. Owner statements, payment accounts, and smart locks are all easily managed.
- Deployment – Cloud, SaaS, Web-Based.
- Platform – Mac, Linux, Windows, Android, iPhone, iPad.
- Top Features – API, Accounting, Activity Dashboard, Activity Tracking, Alerts/Notifications, Availability Indicator, Availability Management, Billing & Invoicing, Billing Rate Management, Booking Management, Built-in Accounting, CRM, Calendar Management, Campaign Management.
- Free Trial Available
- Prize – Price not provided by the vendor.
- Best for – Catering Management, Channel Analytics, Channel Management, Commission Management, Contact Management, Content Management, Credit Card Management, Credit Card Processing.
- Support – Email/Help Desk, 24/7 (Live rep), Knowledge Base, FAQs/Forum, Phone Support, Chat.
- Overall Rating – 4.7/5 Stars
RMS Cloud
RMS offers a cloud-based hospitality property management software designed to aid owners and property managers manage availability, bookings and pricing, correspondence billing, and more. It is ideal for campsites, National Parks, RV marinas and parks of any size and may be used across multiple properties, allowing chains and groups to control data across each property within the same system. Thanks to the integration with the worldwide distribution network (GDS), multi-properties may distribute inventory to many sites.
- Deployment – Cloud, SaaS, Web-Based.
- Platform – Mac, Windows, Android, iPhone, iPad.
- Top Features – API, Access Controls/Permissions, Accounting, Activities Booking, Activity Dashboard, Alerts/Notifications, Appointment Management, Attendance Management, Attendance Tracking, Automated Scheduling, Availability Indicator, and Availability Management.
- Free Trial & Version Available
- Prize – $40.00/month. Price not provided by the vendor.
- Best for – Billing & Invoicing, Billing Rate Management, Boat Maintenance, Booking Management, Booking Notes, Built-in Accounting, CRM, Calendar Management, Calendar Sync, and Calendar/Reminder System.
- Support – 24/7 (Live rep), Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support, Chat.
- Overall Rating – 4.4/5 Stars
Conclusion
Software for managing hotels can be a powerful tool within the hospitality industry. In the past, the hospitality industry employed conventional operations management methods. The world is becoming smaller because of globalization; people move between different places. In the hospitality sector, they are provided the comfort of a home. The management of hotels helps the business to provide an exceptional customer experience.
