Knowledge Base Software is a kind of knowledge management software. Users will think about it as a self-service online library that holds all the information that users ought to do their job. Essentially Knowledge Base Software makes it easy for an organization to collect organize and retrieve information for their customers or the general public. Knowledge Base Software help corporations with client self-service, therefore employees will spend less time answering the same questions and more time doing the complicated work. Here users can even create knowledge bases, manage worker access to information, facilitate employee training, and foster collaboration
A knowledge base is a central place that permits structured storage of information where users will seek and access the information. Knowledge base software ought to be the key tool that helps make this method seamless, simplified, and economical. Knowledge base software is meant to assist the user to create and manage the knowledge base to the simplest of their ability. This usually includes setting up the knowledge base architecture, creating and editing documentation, searching, and analyzing the user knowledge base, and more.
Knowledge Management Software Market size was valued at USD 22.45 Billion in 2020 and is projected to reach USD 58.81 Billion by 2028, growing at a CAGR of 12.67% from 2021 to 2028. Factors like reduced decision handling time, improved governance, reduced training times, and increased client satisfaction area unit foreseen to fuel the knowledge base Software Market over the anticipated years. The Global knowledge base Software Market report provides a holistic analysis of the market. The report offers a comprehensive analysis of key segments, trends, drivers, restraints, competitive landscape, and factors that are taking part in a considerable role in the market.
Table of Contents
What should users look for in Knowledge Base Software?
Following are the key features offered by free knowledge base software that makes it a well-liked platform for everybody.
- Instinctive, powerful search
Knowledge base software delivers the knowledge according to users’ needs. Here users can search for keywords, tags, and a lot of things to search it out quickly.
- Captures the information users would like
From Google Documents to Slack threads, knowledge base software helps users to collect all of the company’s information, expertise and creates a single source of truth, making knowledge sharing a cinch.
- Knowledge verification
Every company’s knowledge is constantly expanding—make sure users, employees and customers have access to information that is helpful and up-to-date. Knowledge base software’s built-in knowledge verification workflow automatically notifies users when it’s time to review and revise the content.
- Aggregated knowledge
Knowledge Base Software helps users consolidate knowledge from a variety of sources into a single platform. This makes it simple for employees and customers to get the answers they need.
- Knowledge base performance insights
Knowledge Base Software lets the users see how employees and customers use their knowledge base. Leverage this information to spot the trends in searches to improve their content and enhance their knowledge strategy.
- Accessibility and adaptability
Knowledge base software facilitates users to put information at their workforce’s fingertips, wherever they are, and integrated it into their workflows. They can search and consider information from their browser’s extension or move with a Slack bot to search out relevant articles.
- Templates and Frameworks
By using a knowledge base software framework, every template is becoming customizable for the users.
5 Best Free Knowledge Base Software in 2022?
Now Users could also be responsive to the advantages of knowledge base software—users can create knowledge bases, manage employee access to information, facilitate employee training, and foster collaboration. Though some businesses pay big bucks for a knowledge base software, basically users don’t have to. There are several knowledge managements tools products that cost nothing to use. Below, here are the five best free knowledge base software and what each costs to upgrade. This software has been shortlisted for top knowledge base software products where each product has a minimum user rating of 4 (out of 5) and at least 10 user reviews.
BookStack
Bookstack is a free Knowledge Base Software is based on Laravel, built on a PHP framework, and is released under the MIT License. It is best for organizing and storing information. Basically, it is created to replicate the idea of a book, allowing users to interrupt documents into chapters and pages, making it easy to organize information in a readable, comprehensive way. It is an outstanding example of an easy-to-use, comprehensive, self-hosted solution that users wish to use as an alternate to Confluence.
Key features
- Built with easy-to-use in mind, BookStack uses a straightforward WYSIWYG interface and allows content to be broken into three simple groups: books, chapters, and pages.
- Diagrams.net drawing capability built-in allows users to simply draw diagrams within any documentation that’s being created.
- It has integrated authentication through social providers like GitHub, Google, Slack, AzureAD, and others.
It is completely free for its users. Users can get this knowledge base software through open code via GitHub.
Zendesk
Zendesk Guide helps the user to create a smart knowledge base, enabling users to answer the questions of the purchasers and provide them with prompt responses to their problems. Here users can build a customized help center for their customers so they get connected to their agents seamlessly and avail excellent support services. Users may capture the experience of their agents and use that knowledge for future queries to understand efficiency and perfection. Moreover, users get access to AI-powered tools through which they will reply to their customers while human agents are busy finding solutions to their problems. By using Zendesk, users can provide relevant answers and solutions to the queries of the purchasers which might help them to win your customers’ loyalty and grow their business.
Key features
- Creating an online service center, which is customized and able to give answers or solutions to the queries of the customers
- Categorize user’s articles in such a way that it becomes easy for their customers to look out for the answers they are trying to find
- This software contains a WYSIWYG editor; it helps users to make articles including images and videos making it better in terms of readability and design
- Users can also view the list of updates and edits of their helpdesk content, keeping them updated with the changes
- Gain control over the access users provide to their customers, agents, employees, etc. for viewing and editing the content
- All the content in a user’s knowledge base is archived automatically so that they needn`t worry if any information gets deleted by mistake
- Several themes are available, so users can choose the planning and feel of their knowledge base or help center
It is also a free Knowledge Base Software for its users. Knowledgebase or help desk created using Zendesk can enhance the efficiency of organizations because it allows customers to search out the answers to their queries on their own easily.
Zoho Desk
Zoho Desk is a cloud-based Knowledge base software for faster answers and fewer tickets on customer queries and complaints that helps users’ companies to create a stronger relationship with customers over multiple channels and languages. This also saves their teamwork on responding to simple questions and leaves them longer to assist time customers with tricky problems.
Key features
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Assignment Management
- Automated Routing
- Batch Communications
- Call Center Management
- Call Logging
- Call Recording
- Call Scripting
- Canned Responses
- Case Management
- Cataloging/Categorization
Most customer-focused organizations find the Zoho desk as a beneficial knowledge-based software because of its good service teams and well-behaved customer interaction.
Tribe
Tribe education base software helps businesses build a dynamic and centralized knowledge base by leveraging crowd wisdom and also the collaborative power of the workers. This knowledge base software also helps add social touchpoints and build information-sharing communities within a few days. It also enables self-service by reducing tickets and by saving many resources. Organize different kinds of content by creating spaces (public and private) for efficient content discovery. It will also make candid conversations with customers.
Key features
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts / Escalation
- Blogs
- Cataloging/Categorization
- Collaboration Tools
- Communication Management
- Community Management
- Content Creation
- Content Management
- Customer Engagement
- Data Security
- Discussions / Forums
- Feedback Management
It has both free and paid versions. The organizations who are mostly looking for this type of software are basically from software co., e-commerce, retail, accelerators and incubators, startups, and existing forums.
Bitrix24
Bitrix24 is a knowledge management software solution that gives modules for collaboration, task management, and communication. It provides a single platform to manage messages, files, projects, tasks, and contacts. Users will also log and manage client interactions, generate sales reports, and capture and store lead data. It is one of the best free social knowledge management and collaboration platform employed by over 8 million companies worldwide.
Key features
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Process Modeling & Designing
- Process/Workflow Automation
- Product Configurator
- Progress Tracking
- Progressive Dialer
- Project Management
- Employee Profiles
- Employee Recognition
- Event Calendar
- Event Management
- Event Scheduling
- Event-Triggered Actions
Bitrix24 has both free and paid versions. It is basically is for companies and small businesses. It also suits remote teams who want to stay to bear and collaborate efficiently.
Conclusion
For a corporation, leaving knowledge unused would be an act of negligence, as that may end in nothing but a waste of human resources. To stay away from that situation; it is a smart way to use knowledge management software that fulfills the requirements of the organization. Here developers also can change and modify the software according to the business requirement free of cost. And, if it’s free, users can get all the advantages without paying. The fact of any software is, if it’s hard to use, no one is agreed to use it. That applies both externally and internally.
With Knowledge Base Software, users must consider the experience of making and maintaining a chunk of content as well as the experience of finding and interacting with content as a customer. Getting experience with a product will make users think way more rightly. Users should also try existing examples of knowledge bases created using their software. That way users can get a much better idea of interacting with the product, too.
In this article, we discussed the top 5 platforms of knowledge base software in 2022 that offer free services. There are several other platforms available today, both paid and free, that users can explore based on their needs. If you wish to explore, you may connect with us at SaaSworthy.
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