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Is there any call center software available to support customer on social networking site?

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Answered by Sara Bhat | 11 months ago

Yes. Zoho Desk and Xcally allows you to provide customer support in their favourite social networking site.

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Help Desk Software
Zoho Desk
It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.
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