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Question about: Zoho Desk

Is there any call center software available to support customer on social networking site?

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Answered by Sara Bhat | 11 months ago

Yes. Zoho Desk and Xcally allows you to provide customer support in their favourite social networking site.

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Call Center Software
XCALLY
It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues.
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