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Question about: CRM Software

My name is Sachin and i want to buy a CRM software that will help in multiple team collaboration, offer customer support on any preferred channel and also allows accessing key marketing touch points. Can you suggest one?

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Answered by Rutuja Bhatt | 1 years ago

Opt for Freshworks 360. This omnichannel CRM platform offers it all. It allows accessing marketing touchpoints like social media mentions. It supports marketing, sales, support team and allows maximum possible collaboration. Customer support on any channel is possible.

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Question about: CRM Software

What is the best CRM software available?

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Answered by Lakshman Sethi | 1 years ago

Different CRM software is better suited for different types of business. To say which CRM software is the best would be not so correct. You need to understand your business, your customers, its problems and accordingly select the software that meets your purpose most effectively and efficiently.

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Question about: HubSpot CRM

Are there any free CRM software?

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Answered by Tisha Dasgupta | 1 years ago

Yes, there are a few CRM software who provide CRM features for free. However, the free plan has limited features and is good only for a business with not much complexity. If you want to have additional features, you need to buy their paid plans. Eg: Hubspot, Odoo

 

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Question about: CRM Software

What is lead scoring?

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Answered by Amit Nara | 1 years ago

Lead scoring refers to a feature which enables a business to understand its potential leads better and prioritizes them based on their conversion potential. It also enables the salesperson to understand how to follow-on with a particular lead.

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Question about: CRM Software

Can I customize the CRM?

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Answered by Prachur Subram | 1 years ago

You can customize your CRM according to your needs, however, the software also has a number of pre-installed templates

 

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Question about: CRM Software

Im a marketing executive and Im looking for a CRM software that can serve as a marketing software, help desk software and also help our sales team. Is there any such?

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Answered by Devamadana Rao | 1 years ago

Yes, you are recommended to try Freshworks 360 that can help all the marketing, sales and support team with its functionalities. The platform also offers some help desk benefits as well. 

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Question about: CRM Software

How safe is my data with CRM software?

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Answered by Sadaf Narang | 1 years ago

It is one of the most commonly asked questions regarding CRM software and rightly so. CRM software vendors use encryption to protect your data and ensures that all your information is protected and safe.

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Question about: CRM Software

What do you mean by a social CRM?

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Answered by Gokul Chauhan | 1 years ago

A social CRM refers to a process where the business and its customers are connected through any social networking sites. It makes the relation between the business and its customers a lot more personal.

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Question about: CRM Software

What is an email-based CRM software?

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Answered by Vijay Tambe | 1 years ago

This CRM software are fully integrated with your email inbox and brings all your CRM functions directly to your inbox. It allows you to use the numerous advantages of Gmail and G-suite features.

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Question about: CRM Software

Which CRM software gives 360 degree view of customers, supports email marketing and online tracking as well?

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Answered by Simran Jindal | 1 years ago

Freshworks 360 is a CRM software that offers 360-degree view of customers, supports email marketing and online tracking facilities among many others.

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