Zendesk Talk Pricing, Reviews and Features (April 2024)

About Zendesk Talk

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $9.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

84%
Momentum

64%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Zendesk Talk Awards

# 3 Most Worthy Call Center Software
Q1 2020

# 2 Fastest Growing Call Center Software
Q1 2020

# 10 Most Popular Call Center Software
Q1 2020

# 10 Most Searched Call Center Software
Q1 2020

Zendesk Talk Features

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Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Zendesk Talk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Lite Free

Features

Limit of 1 phone number
Automatic ticket creation
Call recording & voicemail transcription

Partner Edition $9.00 $9.00 per user / month

Access to telephony integrations & CTI toolkit for

Features

Embedded softphone
Caller ID & history
Tickets with call data and agent assignment

Team $19.00 $19.00 per user / month

Features

Includes features of Lite plan, plus
Multiple phone numbers
Warm transfer
Text messaging
Call us from Web Widget

Professional $49.00 $49.00 per user / month

Features

Includes features of Team plan, plus
Business hours
IVR phone trees
Call monitoring & barging
Call blocking
Conference calling
Call recording permissions
Agent recording controls
Request callback controls
Reports & real-time dashboards

Enterprise $89.00 $89.00 per user / month

Features

Includes features of Professional plan, plus
Monthly diagnostics
Talk Usage 99.95% SLA
Failover on demand
Call offering time limit
Extended queue wait time

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zendesk Talk Pricing.