Zendesk Explore

About Zendesk Explore

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs.

Screenshots & Videos

Zendesk Explore : Interacting with queries screenshot

Pricing

Free Trial Available
Starts at $49.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

68%
Momentum

60%
Popularity

63%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Zendesk Explore Features

Show Feature Explanation

Show Missing Features

Business Intelligence Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Trend Indicators

Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.

Strategic Planning

Defining future strategy or direction based on well-detailed reports and forecasts.

Key Performance Indicators

Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes

Data Analysis

Helps in analyzing stored raw data and converting them into useful reports

Dashboard

A digital insight of reports and other workings on a single screen

Benchmarking

Setting up standards and targets for your team and team members, so that they are performing at their best

Ad hoc Query

Helps in answering a query as and when it arises

Ad hoc Analysis

A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question.

Profitability Analysis

Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project

Ad hoc Reports

Creates impromptu reports as and when the occasion requires

Zendesk Explore Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Suite Team $49.00 $49.00 per user / month

$49 per agent/month billed annually

Features:

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center - SINGLE
Easy-to-set up automations & workflows
AI-powered automated answers - UP TO 50
Unified agent workspace
Out-of-the-box reporting and analytics
Data and file storage - STANDARD
1,000+ apps and integrations - PREBUILT
Robust APIs - STANDARD RATE LIMIT
Online, email, and phone support from the Zendesk team
Onboarding and adoption guidance

Suite Growth $79.00 $79.00 per user / month

$79 per agent/month billed annually

Features:

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center - MULTIPLE
Easy-to-set up automations & workflows with additional options
AI-powered automated answers - UP TO 100
Unified agent workspace
Out-of-the-box reporting and analytics
Data and file storage - INTERMEDIATE
1,000+ apps and integrations - PREBUILT & CUSTOM
Robust APIs - ADVANCED RATE LIMIT
Online, email, and phone support from the Zendesk team
Onboarding and adoption guidance
Self-service customer portal
AI-powered knowledge management
Customizable ticket layouts
Light access licenses - UP TO 50
Service Level Agreement (SLA) management
Multilingual support and content

Suite Professional $99.00 $99.00 per user / month

$99 per agent/month billed annually

Features:

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center - MULTIPLE
Easy-to-set up automations & workflows with additional options
AI-powered automated answers - UP TO 500
Unified agent workspace
Out-of-the-box reporting and analytics
Data and file storage - INTERMEDIATE
1,000+ apps and integrations - PREBUILT & CUSTOM
Robust APIs - ADVANCED RATE LIMIT
Online, email, and phone support from the Zendesk team
Onboarding and adoption guidance
Self-service customer portal
AI-powered knowledge management
Customizable ticket layouts
Light access licenses - UP TO 100
Service Level Agreement (SLA) management
Multilingual support and content
Conversation routing based on agent skill
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services

Suite Enterprise $150.00 $150.00 per user / month

$150 per agent/month billed annually

Features:

All the core elements needed for excellent customer support, and
Custom team roles and permissions
Advanced knowledge management
Customizable agent workspaces
Customizable branding for web conversations
Light access licenses - UP TO 1000
Real-time, shareable and advanced reporting and analytics
Sandbox environment for change management
Robust APIs - ENTERPRISE RATE LIMIT

Additional enterprise-ready plans $215.00 $215.00 per user / month

$215 per agent/month billed annually

Talk to us for a comprehensive solution that meets all your enterprise needs.

Protect your data with best-in-class security and compliance.
Fine-tune operations with granular controls and greater change management flexibility.
Extend your Zendesk instance and unify your data with custom integrations.
Get set up for success with advanced support and services from the Zendesk team

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Disclaimer: The pricing details were last updated on 11/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zendesk Explore Pricing.