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About Zendesk Chat

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    98%
  • Reviews
    75%
  • Momentum
    62%
  • Popularity
    64%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • Business Hours, Online

Zendesk Chat Awards

Zendesk Chat Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Zendesk Chat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 06/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zendesk Chat Pricing.

Zendesk Chat Alternatives

View All Zendesk Chat Alternatives

Zendesk Chat Reviews

User Rating

4.4/5 (Based on 313 Ratings)

Ratings Distribution

  • Excellent

    62.3%
  • Very Good

    32.6%
  • Average

    3.8%
  • Poor

    1%
  • Terrible

    0.3%

Do You Use Zendesk Chat?

Write a Review

Review Summary

Zendesk Chat, a popular customer service platform, garners mixed reviews across platforms. Users praise its ease of use, customizable features, and integration capabilities. However, some users express dissatisfaction with its pricing structure, occasional technical glitches, and limited reporting options. While users appreciate the platform's user-friendly interface and comprehensive features, they also highlight the need for improved reporting capabilities and more affordable pricing plans.

Pros

  • Easy to use: Navigating the platform is intuitive and userfriendly.
  • Realtime support: Customers can get immediate assistance through live chats.
  • Customization options: Businesses can tailor the chat experience to match their branding and preferences.

Cons

  • Limited integrations: There are not many options for integrating with other business tools.
  • Cost: Zendesk Chat can be expensive for some businesses, especially those with a high volume of customer inquiries.
  • Reporting: Analytics are limited, making it challenging to track performance and identify areas for improvement.

Zendesk Chat User Reviews

AI-Generated from the text of User Reviews

Videos on Zendesk Chat

Zendesk Chat Screenshots

Zendesk Chat FAQs

What is Zendesk Chat used for?

Zendesk Chat is Live Chat Software. Zendesk Chat offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about Zendesk Chat features.

What are the top alternatives for Zendesk Chat?

Does Zendesk Chat provide API?

Yes, Zendesk Chat provides API.

Zendesk Chat Contact

Vendor Details

San Francisco, California

Contact Details

888-670-4887

https://www.zendesk.com/chat/

Social Media Handles

Grid Report for Zendesk Chat

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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