Stella Connect is an experience management platform by Medallia that connects customer feedback, QA, and coaching. It helps organizations improve their agent engagement and performance for in-house teams as well as outsourced customer service teams. The platform provides instant visibility to agents about their performance which helps to keep them motivated and engaged on a regular basis. These detailed feedbacks empower team leaders to provide spontaneous agent coaching and learning. They can conduct more effective, action-oriented meetings with agents, and even have reward, recognition, and incentive programs for them. Organizations can initiate QA reviews based on real-time customer feedback, which makes their venture more holistic, and symbolic of actual agent performance. The platform also helps to create automated workflows to enable the customer service teams to instantly connect with unhappy customers and set things right. Stella Connect impacts businesses positively by reducing agent attrition, scaling teams cost-efficiently, and increasing repeat purchases.
Read morePricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Performance Metrics
Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a teamGamification
Helps in applying video game mechanics into the work environment for better collaborationSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackFree Trial
Not available
Pricing Plans
Learn more about Stella Connect Pricing
What is Stella Connect used for?
Learn more about Stella Connect features.
Does Stella Connect provide API?
No, Stella Connect does not provide API.
Vendor Details
New York, NYSocial Media Handles
Not available
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