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About Stella Connect

Stella Connect is an experience management platform by Medallia that connects customer feedback, QA, and coaching. It helps organizations improve their agent engagement and performance for in-house teams as well as outsourced customer service teams. The platform provides instant visibility to agents about their performance which helps to keep them motivated and engaged on a regular basis. These detailed feedbacks empower team leaders to provide spontaneous agent coaching and learning. They can conduct more effective, action-oriented meetings with agents, and even have reward, recognition, and incentive programs for them. Organizations can initiate QA reviews based on real-time customer feedback, which makes their venture more holistic, and symbolic of actual agent performance. The platform also helps to create automated workflows to enable the customer service teams to instantly connect with unhappy customers and set things right. Stella Connect impacts businesses positively by reducing agent attrition, scaling teams cost-efficiently, and increasing repeat purchases.

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Medium Business
  • Small Business

API Support

  • NA

Modes of Support

  • Business Hours, Online

Stella Connect Features

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Gamification

Helps in applying video game mechanics into the work environment for better collaboration

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Stella Connect Pricing

Free Trial

Not available

Pricing Plans

Disclaimer: The pricing details were last updated on 16/11/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Stella Connect Pricing

Stella Connect Alternatives

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Stella Connect Reviews

User Rating

4.7/5 (Based on 46 Ratings)

Rating Distribution

  • Excellent

    73.9%
  • Very Good

    23.9%
  • Average

    0%
  • Poor

    0%
  • Terrible

    2.2%

Do You Use Stella Connect?

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Stella Connect FAQs

What is Stella Connect used for?

Stella Connect offers the following functionalities:

  • Performance Metrics
  • Gamification
  • Surveys & Feedback

Learn more about Stella Connect features.

Does Stella Connect provide API?

No, Stella Connect does not provide API.

Stella Connect Contact

Vendor Details

New York, NY

Contact Details

Not available

https://stellaconnect.io/

Social Media Handles

Not available

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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