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About Onpilot

Onpilot decentralizes your customer service. Our agents respond to your customers 24/7. On all your channels and for businesses of all sizes. They take care of everything. Your tools and metrics remain unchanged. Receive weekly reports. Instant quality responses to all your incoming requests for a significant improvement in your NPS. They manage your usual interactive tools whether they are multichannel (Messenger, Twitter, LinkedIn, emails, etc.) or omnichannel (Zendesk, Intercom, etc.)

Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)
  • Individuals

API Support

  • NA

Modes of Support

  • Online

Onpilot Features

Help Desk Features

Unique Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Onpilot Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 15/05/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Onpilot Pricing.

Onpilot Alternatives

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Onpilot Reviews

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Onpilot FAQs

What is Onpilot used for?

Onpilot is Help Desk Software. Onpilot offers the following functionalities:

  • Multi-Channel Communication
  • Ticket Management
  • Knowledge Base
  • Alerts (Escalation)
  • Live Chat

Learn more about Onpilot features.

What are the top alternatives for Onpilot?

Does Onpilot provide API?

No, Onpilot does not provide API.

Onpilot Contact

Vendor Details

France

Contact Details

Not available

https://onpilot.io/

Social Media Handles

Not available

Grid Report for Onpilot

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