Offsi

About Offsi

Offsi is a productivity tool designed to bridge the gap between your business and your customers. It enhances your user-experience by connecting with the existing customers through a variety of feedback channels like email, SMS campaigns, Zendesk, Intercom and others. The app improves the efficiency of the product teams and helps them to identify and analyse the relevant conversations in real-time, thus enhancing your decision-making procedures. With this tool, you can allow your teams to stay on the same page as that of your customers so that you can look at various aspects and needs of the current market from the eyes of your customers. Offsi lets you perform quick searches across your conversations on various feedback channels to gain a really insightful view into the market demands. You can even save your searches to organise your significant conversations based on several relevant topics in one place. You can bookmark your topics and share them with your team members to keep them updated with all your customer requirements. With Offsi, you can sort, filter and categorise your feedbacks according to various customer metrics, such as satisfaction, engagement, revenue, sales, source, buying preferences and many more.