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About Augmented Support

Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors' technical support with our solution. No matter if its for customer or field support. The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    71%
  • Momentum
    60%
  • Popularity
    75%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Business Hours, Online

Augmented Support Features

Remote Access Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Session Recording

Enables one to record remote access, support sessions, and meetings

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
Augmented Support Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 11/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Augmented Support Pricing.

Augmented Support Alternatives

View All Augmented Support Alternatives

Augmented Support Reviews

User Rating

4/5 (Based on 1 Ratings)

Rating Distribution

  • Excellent

    0%
  • Very Good

    100%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

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Videos on Augmented Support

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Augmented Support FAQs

What is Augmented Support used for?

Augmented Support is Remote Access Software. Augmented Support offers the following functionalities:

  • Session Transfer
  • Session Recording
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools
  • Screen Sharing
  • Live Chat

Learn more about Augmented Support features.

What are the top alternatives for Augmented Support?

Does Augmented Support provide API?

No, Augmented Support does not provide API.

Augmented Support Contact

Vendor Details

Merelbeke, Belgium

Contact Details

+32 9 239 57 21

https://augmentedsupport.solutions/

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