Augmented Support

About Augmented Support

Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors' technical support with our solution. No matter if its for customer or field support. The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

72%
Momentum

62%
Popularity

75%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Business Hours, Online

Augmented Support Features

Show Feature Explanation

Show Missing Features

Remote Access Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Unique Features

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Standard Features

Session Recording

Enables one to record remote access, support sessions, and meetings

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

Augmented Support Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Augmented Support Custom

Features

Real-time video annotations
Quick 2D icons
Screenshots and Pictures
Document sharing
Remote Object Visualization
Chat
Picture Call
Classic VIdeo Call
Multi-person call
Desktop screen sharing
Video Recording
Centralized Documentation
Offline Documenting
Offline Manual Consult
User Management
Call History

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Disclaimer: The pricing details were last updated on 11/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Augmented Support Pricing