SurveyMonkey CX Alternatives: Top 10 Experience Management Software in 2025

Medallia Experience Cloud is a highly sought-after SaaS platform that fuses customer experience data with machine learning to increase customer engagement rates in real-time. It delivers expertly crafted services that are widely trusted by prominent companies like Benefit Cosmetics, Sephora, Canadian Automobile Association, Hilton, Walmart, etc. Brands can also depend on the platform to draw essential information from direct and indirect customer feedback and create exceptional business services. This platform provides an AI-powered experience management facility that detects patterns, anticipates needs, predicts behaviour and drives high-quality customer experience through a single dashboard. Also, it facilitates real-time sync between workforce hierarchies through seamless integration with multiple CRM, ERP, or HCM systems. Beyond this, Medallia Experience Cloud is also compatible with CCPA and GDPR security standards along with other privacy laws. Thus providing seamless business process management and accurate data access controls. DPA metrics included within the same comes equipped with European Commission's model clauses.

LitmusWorld is an enterprise SaaS platform that delivers dramatic improvements in business processes by enabling customer interactions. They bring businesses closer to their customers to better understand their expectations and gather actionable insights. They help you bring the two stakeholders together and create a great brand. The platform delivers actionable insights across touchpoints to Measure, Act and Improve on the overall experience, creating loyal and delighted customers.

SAP Customer Experience is a customer relationship and experience management solution that enables you to understand your clients and provide hyper-personalized experiences for them. It helps businesses increase their revenue and income while attracting and retaining customers. With SAP Customer Experience, you can recognize and anticipate your client’s wants. It assists you in automating regular processes, strengthening customer relationships, and achieving more with less. You get industry-specific procedures, built-in compliance, and best practices gleaned from decades of experience working with businesses all over the world. The platform offers a single customer profile derived from all business data sources that provides unique insights to help you better serve your customers. You can act on consumer information and provide hyper-personalized experiences to keep your customers engaged. With SAP solutions, you can send the appropriate message at the right time and in the right place to increase consumer engagement and motivate customers to take action. Additionally, you can offer a fast and easy purchasing experience, make items available for a smooth pickup, and schedule service visits with this platform.

AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. It creates a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS). Empower every team member with the feedback they need to make every experience great. Automate customer reviews, referrals, and retention. Use workflows to automate acts of advocacy like online reviews and case studies. Boost retention by automating follow up with at-risk accounts.

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters. Monitor performance in real-time in a single source of truth for all countries, businesses, departments and teams. Build surveys quickly and easily. Empower your team with automatic creation of cases to act immediately on customer issues. Forecast ROI of your actions to prioritise the ones with the biggest impact.

Capture customer and employee feedback in the moment to drive positive change throughout organization. Uncover valuable insights by collecting feedback across the customer journey. Understand the emotion within each piece of feedback using a sentiment engine that turns verbatim into insights.

SuiteFeedback is a modern feedback management system based on the Net Promoter System (NPS) built on NetSuite. It allows you to collect feedback, route it to the right team members, and reach out to customers with customized follow-up workflows. Rather than storing customer responses in an Excel spreadsheet or siloed NPS software, SuiteFeedback turns responses into actions defined by you.

Critizr is a technology company that uses customer feedback to help companies build better customer experiences. We provide a solution that enables millions of feedback interactions every month with any store manager in Europe. Critizr has deployments in over 30 countries, we are rapidly becoming the global customer experience leader.

PeopleMetrics' B2C customer experience solutions help leading B2C companies in hospitality, telecom & retail banking use customer feedback deliver consistent experiences across locations every time, reducing churn, increasing cross-sell & upsell, and driving down operational costs.

Experience the all-in-one Pisano CX Management Platform built to drive lasting business growth. And unlock unparalleled insight across the customer journey in digital and offline touch-points.

Access meaningful customer insights in real-time with the power of Maru/HUB

Taglayer - Build customer experiences without code. Show the right content at the right time in the right channel and turn visitors into loyal customers.

Listen to the people that matter. Get opinions of business from the perspective of customers, employees, dealers, and participants. Make the right action using insights - Create, manage, and track action plans. Close the loop in real-time and build organisational agility. Deliver better business outcomes via transformational strategies driven by quality insights. Improve continuously.

If the customer is looking for an all-inclusive experience marketing toolkit to convert visitors into loyal customers, then TRACX is the solution needed. TRACX provides a range of powerful tools and features that can help to streamline the marketing efforts and build lasting relationships with the audience. With TRACX, can optimize marketing campaigns to create personalized experiences that resonate to target customers. This powerful toolkit includes features such as lead capture, customer relationship management, social media management, email marketing, and more, all designed to help, attract, engage, and retain customers. TRACX also provides a range of analytics and reporting tools to help tracking the success of marketing efforts and make data-driven decisions. Overall, TRACX is the perfect solution for businesses that want to take their marketing strategy to the next level and turn customers into super-fans.

The Skeepers group has grown and risen to become the European champion of customer engagement. The group's various solutions enable brands to unlock value from each of their consumer interactions across the entire customer experience cycle: customer reviews, influencer marketing, video content, live shopping, feedback analysis, customer journey management until marketing campaigns activation.

Confirmit is the world's leading SaaS vendor for multi-channel Customer Experience, Employee Experience, and Market Research solutions. We provide self-service technology that lets you unlock powerful insights and tell captivating stories that fuel action. Confirmit provides an open API and expansive data collection capabilities.

SightMill provides great value Net Promoter Score survey software that helps you listen to your customers. You can manage all of your customer feedback in one place: email surveys, website surveys, and event feedback. SightMill is ready for any size company.

We tailor customer experience (CX) and voice-of-customer programmes that capture hearts, grow bottom lines and transform organisational cultures.

Build & analyze your customer journey to create the happiest customers in the world. Feedbackly is the only multi-channel experience measurement platform.

CustomerCount is a flexible, online Customer Feedback Management System. It provides intuitive real time reporting, fast turnaround on updates and detailed data gathering.