ViaCorex Alternatives and Competitors

iSupport Software is the oldest continually operating provider of business automation software for IT help desk and customer service operations. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. Medium to large businesses that need the ability to automate complex business processes.

SunView ChangeGear is an IT service management software that helps companies to deliver better customer services. The software comes with an intuitive and simple user interface that is easy to manage and navigate. It can be configured with drag and drop editing tools that can also be easily personalised to meet the needs of individual customers. SunView ChangeGear assists service teams and customers to make better decisions quickly using its AI capability. It provides real-time recommendations to increase staff productivity and efficiency. With a seamless workflow automation ability, the software helps service teams to automate their manual and repetitive tasks and manage end-to-end processes in a better way. The software works with IT staff and finds relevant information that helps in providing quick solutions to customers. SunView ChangeGear is easier to personalize and configure according to the needs of users using the powerful workflow processes equipped within.

ServicePRO is an advanced service desk and request management software that helps companies to manage their daily tasks and the entire workforce. The software allows businesses in automating a host of processes related to incoming emails and service level agreements monitoring along with custom status notifications requests or sending processes to all stakeholders. Its service catalogue is designed with custom templates and forms that help to complete those requests easily. Users can highlight top services and allow customers to choose the service that they want. Companies can customize ServicePRO based on their business and processes needs. It also comes with an interactive form designer, enabling users to generate dynamic forms easily for every process besides capturing correct information. ServicePRO helps to manage assigned requests to the entire team from a single place. Companies can set notifications and alerts to keep their supporting reps and customers up-to-date in real-time. Lastly, an AI-powered virtual assistant, called James, works alongside the team and responds to customers’ questions automatically.

Introducing the HEINZELMANN Service.Desk - their ultimate solution for streamlined inquiry and problem management within their organization. Designed to support employees across all departments, this full-service management system is a game-changer for efficient and effective organizational processes. Are they tired of endless email chains and missed deadlines? Look no further. The HEINZELMANN Service.Desk is here to revolutionize the way they handle inquiries, problem cases, and requirements within their company. From IT-related issues to general queries, HEINZELMANN is their go-to solution for managing and resolving them in a defined process. With HEINZELMANN, they'll experience a seamless and structured workflow that ensures nothing falls through the cracks. Through its sleek and user-friendly interface, employees can easily submit their inquiries, track progress, and receive timely resolutions. No more confusion or missed communication. Just a smooth, well-oiled machine. What sets HEINZELMANN apart is its versatility. While it excels in IT-related inquiries, it can be adapted to suit any type of requirement or case within their organization. Its flexible nature allows they to customize workflows, assign tasks, and set escalation rules according to their unique needs. HEINZELMANN truly works for they, eliminating bottlenecks and empowering their team to work at their best. We understand the importance of third-party perspective, which is why HEINZELMANN is specifically designed for professionals like them. With its professional, informative tone, it seamlessly integrates into their existing systems and aligns with their brand style, ensuring a consistent and cohesive experience for their employees and clients. Don't settle for mediocrity when it comes to managing inquiries and problem cases. Upgrade to HEINZELMANN Service.Desk and experience the difference it can make in their organization. Streamline their processes, boost productivity, and enhance customer satisfaction - all with HEINZELMANN, their trusted ally in managing the demands of a modern workplace.

C2 ATOM is an accurate service desk software that provides companies with functionalities like problem management, incident management, ITIL change management, service request and project management. Its ITSM services save time, filter available solutions and publish them on portals for customers to see. The software includes Kanban, Gantt and Calendar views that companies can use as per their needs. They can modify projects’ tasks, change their status and keep the important dates in mind to avoid any trouble. The software also provides useful helpdesk monitoring tools to add and share notes, reference tickets, fast closing and resource assigning facilities to groups. For ticketing, C2 ATOM manages users prioritization as per the impacts, reduces spent time and associates equipment or an asset with the ticket. Moreover, C2 ATOM also promotes communication and collaboration between the stakeholders whether it’s a complex project or a simple request. It improves incident response time through a quick ticket categorization facility to reduce the entry time for the agents.

TeamHeadquarters is a comprehensive help desk and project management solution for companies to help them with ticketing, file storing, timesheet reporting, scheduling and problem tracking. The software helps the support team with the required benefits of improving customer satisfaction levels in real-time. It also helps the support team with unlimited ticketing, file management, problem management, time tracking and integrated scheduling functionalities. TeamHeadquarters can be leveraged to manage projects of any size. It includes features like Gantt chart, project planning, portfolio reporting, import/export and resource planning for easy project management. The software allows project managers to assign tasks to their employees and get complete visibility of tasks, operational tickets and existing services. Its resource management feature offers clarity into resource load balancing and project task assignments. With an inbuilt My Team feature, users can generate unlimited teams to complete a particular project. They can also modify and view team sheets and schedules, manage ticket load and print timesheet reports.

The ALVAO helpdesk system is simple to use and welcoming. ALVAO Service Desk provides a single point of contact for all in-company requests. The solution provider team gain an overview of workload, clear priorities and improved communication. It help the companies to get better organize their internal departments and manage relationships with in-house services users.

Sharepoint ticketing system is simple, customizable, Sharepoint help desk ensures your organization can handle every issue properly. It provides some key features like Reporting, Self Service, Customization, and much more. It is suitable for all types of organizations.

Deliver a personalized, fast and flexible customer service experience to your customers using Wolken ServiceDesk. Wolken ServiceDesk comes with multiple prebuilt enterprise application integrations. Set predefined rules for your business processes to ensure unerring deliveries. Set predefined rules for your business processes to ensure unerring deliveries. Wolken ServiceDesk facilitates effective operational reporting through intelligent insights and customizable dashboards. They provide one-click customizable to help showcase the required metrics and give your teams visibility into the tickets that require.

Mint Service Desk is a service desk and asset management software for IT companies, enabling them to enhance their customer experience and manage the related assets. The platform hosts a variety of functionalities related to incident management, asset management, service requests, knowledge base, custom forms, advanced SLA etc. Moreover, the software also enables user agents to share knowledge with other agents and help out one another. Mint Service Desk provides a wide range of attributes to create unique forms for the service desk, besides enabling users to collect all the information that analysts need. This platform can be integrated with social media accounts, which facilitates companies to reach maximum customers. Brands can also connect with their customers over live chat for better communication. The advanced API of Mint Service Desk helps companies integrate with third-party platforms, make strong relationships with their customers and boost revenue. The operating company of Mint Service Desk have its branches located across Malaysia, Poland, Mexico, Canada and South Africa.

Deepser is an IT service desk and IT asset management software that provides a certain set of features to companies, improving their business. These features enable companies to make process management flexible and deliver the best services in a dynamic market. The software also improves collaboration and accelerates communication among various teams and between companies and customers. Users can configure Deepser according to their own requirements and manage their business processes easily. It also allows companies to offer the right kind of tools to individual customers, enabling them to find the right solution to their problems. With an exclusive ticketing management feature, Deepser allows support teams to always stay in touch with their customers and help them with the right solutions. Deepser even allows companies to adopt VeriSM or ITIL quickly to manage processes with the best practices. It offers an interactive and modern portal through which users can deliver their best services. The software also provides tools for travelling or posted employees for field service management.

Richdesk is a help desk and asset management software solution that is focussed on helping you improve the support you offer to customers and employees. No clutter. No paid-for bolt-ons. It provides features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history.

Scopedesk provides ticket management on both sides of the help desk. It provides a powerful key features like Multiple ticket queues, Predefined ticket actions, Full ticket history, Email notifications, and much. It is suitable for all type of business organizations.

Vertask is an advanced ticket system and task management software that helps companies to monitor their assets, contracts, requests, documentation and knowledge base. The software helps users to stay organized by keeping asset information, training material, user information and other documents within a unified portal. Admins can keep track of their assets and related information present in the service cycle. Companies can manage client information and other information to simplify the problem-solving process. Vertask reminds users of contract renewals, save documents and give access to employees who can see and edit them. Companies can even create their own knowledge repository for documentation, training or knowledge transfer. They can quickly generate tickets and tasks for themselves or clients. Vertask allows customers to create, close and update their requests besides viewing assigned assets. Customers can install agents on their computers that automatically syncs asset information, such as name, serial number and more. Lastly, the software also sends notifications whenever the tickets are assigned and updated.

Reduce ticket capacity and increase the employee experiences with seamless support at the speed of conversation. It provides key features like Ticket Creation from Teams Chat and Email, AI-Powered Ticket Deflection, Automated Workflows, Reporting and Power BI Integration and much more.