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Pricing Insights for Live Chat Software

  • The Average Cost of a basic Live Chat Software plan is $19 per month.

  • 62% of Live Chat Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 43% offer a Freemium Model Allows users to access basic features at no cost..

List of Live Chat Software

PRODUCT NAME SW SCORE AGGREGATED RATINGS

Overview

A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.

A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:

  • Industry: You need to understand which software would be best for your line of operation. Try and find out what software your competitors are using and make a decision accordingly. For example, if you are in the automobile industry or fashion related industry, then you would want to go for a software which allows live streaming of your product. Similarly, if you are offering IT support, then try to choose a software that will enable screen sharing. 
  • Integration: If you are using a number of other software as well, then it’s always better to go for a software which allows integration with other third-party apps. Having everything under one platform will make it easier for you and your agents.
  • Customization: Before going for any software, make sure to check if the software allows customization, and if it does, then the level of customization it allows. Your chat window should resemble your brand or product to make the conversation more personal.
  • Co-Browsing: When your agent gets to see your visitor’s screen and understand his/her behavior, it increases the chance of converting that visitor to a customer. So, it is always better to go for software that permits co-browsing.

Features

Typical Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

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