Zonka Feedback vs YesInsights Comparison

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zonka Feedback

NPS Software

4.8 33 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

YesInsights

NPS Software

4.9 2 user ratings

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Overview

Description

Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES). Read more

YesInsights is a simple one question and NPS survey generation platform that helps businesses grow. With this platform, a company can discover what matters the most to their customers, clients and prospects. Further, YesInsights also help businesses frame questions that they would like to ask individual customers and in return receive honest and actionable feedback. By utilising the various survey forms available on this platform, a company can directly deliver one to their customers’ inboxes and get a fast response. Moreover, YesInsights provides companies with adequate email surveys and website surveys. Also, this platform can be utilised to create one-click surveys that are painless to answer. YesInsights allow organisations to align around customer happiness and get feedback to enhance the overall engagement levels. Further, this one question survey platform can be used to capture and view responses in real-time take action accordingly. YesInsights makes it easy to survey visitors on a company’s website based on their behaviour. The analytics provided help companies to discover roadblocks and eventually eliminate them. Read more

Pricing Options

Free Trial Available
Starts at $24.0.

Free Trial Available
Starts at $20.00. Offers Custom plan.

SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

85%
Momentum

67%
Popularity

87%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

72%
Momentum

65%
Popularity

80%

Features

Total Features	28 Features	16 Features
Common Features for All	Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Customer NPS Helps to track customer loyalty towards a specific brand or service Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email Employee NPS Helps to measure employee engagement and loyalty towards a business Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multi-language Support Available in multiple languages to support global customers Offline Survey Allows users to complete the survey responses without requiring an internet connection. Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor Text Analytics Improves customer engagement by analyzing the available text data Third-party Integration Offers synchronization with third-party applications Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors. Web Widget Survey Survey widgets that can be attached to your web page + 25 More - Show Less	Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Customer NPS Helps to track customer loyalty towards a specific brand or service Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email Employee NPS Helps to measure employee engagement and loyalty towards a business Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multi-language Support Available in multiple languages to support global customers Offline Survey Allows users to complete the survey responses without requiring an internet connection. Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor Text Analytics Improves customer engagement by analyzing the available text data Third-party Integration Offers synchronization with third-party applications Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors. Web Widget Survey Survey widgets that can be attached to your web page + 13 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.8/5 33 user ratings	4.9/5 2 user ratings
Ratings Distribution	Excellent 84.5% Very Good 14.5% Average 0% Poor 0% Terrible 0.9%	Excellent 85.7% Very Good 14.3% Average 0% Poor 0% Terrible 0%
Review Summary	Zonka Feedback is a customer feedback management software praised for its user-friendly interface, customizable surveys, and robust reporting capabilities. Reviewers appreciate the ease of creating and distributing surveys, the ability to collect feedback from multiple channels, and the detailed analytics and insights provided. However, some users have expressed concerns about the occasional technical glitches and the need for more advanced features like sentiment analysis and integration with other systems. Overall, Zonka Feedback is a solid choice for businesses seeking an intuitive and effective tool to gather and analyze customer feedback.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $24.0.	Free Trial Available Starts at $20.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Essential $24.00 $29.00 per month Professional $79.00 $99.00 per month Growth $169.00 $199.00 per month Enterprise $429.00 $499.00 per month	YesInsights Solo $20.00 $20.00 per month YesInsights Essential $79.00 $79.00 per month YesInsights Professional $149.00 $149.00 per month YesInsights Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

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	View All Zonka Feedback Alternatives	View All YesInsights Alternatives