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Home/NPS Software/Zonka Feedback vs SurveySparrowUpdated on: April 19, 2024

Compare Zonka Feedback vs SurveySparrow

Remove All ADD PRODUCT Zonka Feedback SurveySparrow	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zonka Feedback NPS Software (110 Ratings)	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SurveySparrow Survey/ User Feedback Software (2127 Ratings)
Remove All ADD PRODUCT Zonka Feedback SurveySparrow	Visit Website	Visit Website

ADD PRODUCT	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zonka Feedback NPS Software (110 Ratings)	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SurveySparrow Survey/ User Feedback Software (2127 Ratings)
ADD PRODUCT	Visit Website	Visit Website

Overview

Summary

Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES). ..show more

SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that can easily capture personalised information of users. Multiple question types make the tool more versatile and provide it with a range of use cases. This includes determining the Net Promoter Score, capturing employee feedback, boosting customer satisfaction and turning them into brand ambassadors, undertaking market research to aid decision making, obtaining insights from website visitors, and more. SurveySparrow also offers many other functionalities such as automating surveys, the ability to monitor survey performance in real-time, Piping and Display Logic for personalised surveys, data-driven insights about web surveys, expert survey templates, and the like. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

New Delhi, India / +91 99998 49771

Palo Alto, California / +1 800-481-0410

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Essential $29 /Month Customized surveys, basic data capture & real-time reports. Features Offline and Kiosk Survey : 1 Device Licenses Add Devices : 0 (based upon the devices, the pricing varies) 1,000 Online Responses 1,000 Email Sends 0 SMS Credits Offline: Tablets & Kiosks Online: Link, QR Code, Email & SMS Website: Web Embed & Web Pop Up 1 User Fully Customize Surveys - Questions, Brand, Logo, Colors Survey Logic White-Labelling : Add Brand Logo to Surveys 4 Pre-built Reports Response Inbox, Snapshot Overview, Response Insights, Overtime Trends Report Real-time Response Notifications Full API Access Access to Standard Integrations: Slack, MailChimp, Google Sheets & more Upload Contacts Standard Contact Lists Email Support Knowledge Base 24 Hour Ticketing Support Add-ons Additional Offline Devices : $15 per Month per Device Additional Users : $19 per Month per User SMS Credits : $100 per Month for 2,500 Credits Additional Email Sends : Custom Professional $99 /Month White-Labeled Surveys, Advanced Reporting for growing teams. Features Offline and Kiosk Survey : 4 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses 10,000 Email Sends 500 SMS Credits Offline: Tablets & Kiosks Online: Link, QR Code, Email & SMS Website: Web Embed & Web Pop Up 2 Users Fully Customize Surveys - Questions, Brand, Logo, Colors Survey Logic Multilingual Surveys White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys 6 Pre-built Reports Response Inbox, Snapshot Overview, Response Insights, Team Insights, Overtime Trends Report, Text Analytics Save & Schedule Reports Real-time Response Notifications NPS, CSAT, CES Notifications 5 Custom Alerts for Users & Respondents Full API Access Webhooks Access to Standard Integrations: Slack, MailChimp, Google Sheets & more Upload Contacts Standard Contact Lists Standard Contact Attributes Email Support Knowledge Base 24 Hour Ticketing Support Live Chat Support Includes features of Add-ons Growth $199 /Month Designed for larger teams to manage a complete feedback platform. Features Offline and Kiosk Survey : 10 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses 50,000 Email Sends 2,500 SMS Credits Offline: Tablets & Kiosks Online: Link, QR Code, Email & SMS Website: Web Embed & Web Pop Up 5 Users User Roles & Permissions Fully Customize Surveys - Questions, Brand, Logo, Colors Survey Logic Multilingual Surveys White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain 8 Pre-built Reports Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics Save & Schedule Reports Real-time Response Notifications NPS, CSAT, CES Notifications 10 Custom Alerts for Users & Respondents Full API Access Webhooks Access to Standard Integrations: Slack, MailChimp, Google Sheets & more Premium Integrations: Salesforce, HubSpot (coming soon) Upload Contacts Standard & Dynamic Contact Lists Standard & Custom Contact Attributes Email Support Knowledge Base 24 Hour Ticketing Support Live Chat Support Personalized Onboarding (Initial Training, Initial Survey Designing) Includes features of Add-ons Enterprise $499 /Month A complete Feedback Management Solution with personalized support. Features Offline and Kiosk Survey : 30 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses 150,000 Email Sends 4,000 SMS Credits Offline: Tablets & Kiosks Online: Link, QR Code, Email & SMS Website: Web Embed & Web Pop Up 10 Users User Roles & Permissions Fully Customize Surveys - Questions, Brand, Logo, Colors Survey Logic Multilingual Surveys White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain 8 Pre-built Reports Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics Save & Schedule Reports Real-time Response Notifications NPS, CSAT, CES Notifications 25 Custom Alerts for Users & Respondents Full API Access Webhooks Access to Standard Integrations: Slack, MailChimp, Google Sheets & more Premium Integrations: Salesforce, HubSpot (coming soon) Upload Contacts Standard & Dynamic Contact Lists Standard & Custom Contact Attributes Email Support Knowledge Base 24 Hour Ticketing Support Live Chat Support Personalized Onboarding (Initial Training, Initial Survey Designing) Dedicated Account Manager (Quarterly Calls, Survey Program Consultation, Assistance in all Survey Creation) Includes features of Add-ons View Price Page	Free Free Features Three Active Survey Projects 10 Questions Per Survey Classic & Chat Surveys Self Notifications Custom Reports Filter Workspaces Share Via Link, Embed, QR Code, Email Response Notifications Embedded Survey 1500+ App Integrations With Zapier 100 APIs Per Day Microsoft Teams Integration Google Analytics Integration Slack Integration Basic (Personal) $19 /Month $19 per month billed yearly $39 per month billed Quarterly Features 500 Responses per Month 1,500 Email Shares per Month 1 user included Unlimited Questions Display Logic Skip Logic Scoring 10,000 Contacts Share Via Email, Social Media, Email Embed, Web URL Schedule Close Date Phone Number Validation Data Exports (CSV, PDF, XLS) Generate Custom Charts & Reports 500 APIs Per Day Google Sheets Integration Facebook Pixel Integration Premium (Personal) $29 /Month $29 per month billed yearly $59 per month billed Quarterly Features Includes features of Basic plan, plus 2,000 Responses per Month 6,000 Email Shares per Month Everything in Basic plan, plus 1 user included Expressions Case Management Customizable Email Templates Unlimited Contacts Custom CSS File Upload Survey Redirects Multiple Thank You Pages Variables/Hidden Fields Question & Answer Piping Randomization Recurring Surveys Password Protected Send Copy of Responses Multi Lingual Surveys (Manual) Accept Payments Social Meta Tags Cross Tabulation Webhooks 1000 APIs Per Day monday.com Integration ActiveCampaign Integration AWeber Integration Mailchimp Integration Business $99 /Month $99 per month billed yearly $199 per month billed Quarterly Features 10,000 Responses per Month 30,000 Email Shares per Month 2 Users Included White Labelling Upload Logo & Fav Icon Add Logo To Reports Smart Contact List Case Management Share Via Email, Social, Email Embed, Link, QR Code, SMS and Portal Sentiment Analysis Constant Sum Group Rank Photo capture Custom CSS Edit Survey Responses 1 Free Custom SSL File Upload Custom Domain Name Export To SPSS 24/5 Email & Chat Support Phone Support Multi-Lingual Surveys 1000 APIs Per Day Custom Workflows Share Reports As Links Survey Redirects Multiple Thank You Pages Variables/Hidden Fields Question & Answer Piping Randomization Accept Payments Customizable Email Templates Send Reminders Expressions Cross Tabulation Recurring Surveys Password Protected Surveys Send Copy of Responses Social Meta Tags monday.com Integration HubSpot Integration ActiveCampaign Integration AWeber Integration Mailchimp Integration Slack Integration Google Analytics Integration Google Tag Manager Integration Google sheets Integration Microsoft Teams Integration Zendesk Integration Enterprise $499 /Month $499 per month billed yearly $699 per month billed Quarterly Features Includes features of Business plan, plus 50,000 Responses per Month 150,000 Email Shares per Month Everything in Business plan, plus 10 Users Included Executive Dashboard Survey Catalog SMTP Relay Webhooks Unlimited Contacts Share Via Mobile SDK User Management Heatmap Dedicated Customer Success Manager Contacts Submission History Unlimited Widgets Word Cloud Survey Throttling Password Policy Salesforce Integration Intercom Integration Power BI Integration Elite Custom Features Everything in Enterprise plan, plus Above 100k Responses per Month More than 10 Users Custom Data Center IP Whitelisting Sub-Account Management Single Sign-On (SAML) Custom API Limits Custom Billing Mutual NDA Dedicated Customer Success Manager Audit Log HIPAA Compliance CX Free Free Features 100 Responses per Month NPS, CSAT and CES Surveys One Active CX Project 1000 Contacts Contacts Submission History Insightful Dashboard 1500+ App Integrations With Zapier 3 Widgets Share Via Link, Embed 100 APIs Per Day Embedded Survey Microsoft Teams Integration Google Analytics Integration Slack Integration CX Basic $99 /Month $99 per month billed yearly $199 per month billed Quarterly Features 1,000 Responses per Month 3,000 Email Shares per Month NPS, CSAT and CES Surveys Three Active CX Projects 2 Users Included 10,000 Contacts Advanced Follow-Up Question Default Workflows Smart Contact List 5 Widgets Share Via Email, In-App, Web Link, Email Embed, SMS Tags & Themes Webhooks 1000 APIs Per Day Data Exports (CSV, PDF, XLS) Multi Lingual Surveys (Manual) Facebook Pixel Integration Google Analytics Integration Google Tag Manager Integration Google Sheets Integration ActiveCampaign Integration CX Premium $299 /Month $299 per month billed yearly $499 per month billed Quarterly Features 10,000 Responses per Month 30,000 Email Shares per Month Everything In Basic + NPS, CSAT and CES Surveys Seven Active CX Projects 5 Users Included Unlimited Contacts White Labelling Import Historical CX® Data Unlimited Widgets Share Via Mobile SDK Custom Workflows Case Management Multi-Lingual CX Surveys Sentiment Analysis Variables/Hidden Fields Send Reminders Multiple Thank You Pages Custom Domain Name Webhooks 1000 APIs Per Day Customizable Email Templates Dedicated Customer Success Manager Custom CSS Intercom Integration HubSpot Integration Mailchimp Integration Zendesk Integration Rybbon Integration Pipedrive Integration monday.com Integration Freshdesk Integration CX Enterprise Custom Features Everything in Premium plan, plus NPS, CSAT and CES Surveys Unlimited CX Projects More than 30k Responses per Month More than 10 Users Custom Data Center IP Whitelisting Executive Dashboard Sub-Account Management Single Sign-On (SAML) Custom API Limits Custom Billing SMTP Relay Mutual NDA Dedicated Customer Success Manager Password Policy Audit Log HIPAA Compliance Power BI Integration Salesforce Integration 360 Assessments $79 Others $79 per user assessment For 10 Assessments Features 2 Admin Users CSS Customization Personal Development Plans Self, Peer, Manager & Custom Reviews Automated & Manual Reminders Set Auto-Close Date Survey Scheduling Dedicated Customer Success Manager Webhooks Employee Friendly Feedback Reports Employee Portal Download Responses as .CSV & .XLSX Bell Curve Dashboard Manager Dashboard Smartlists View Price Page

SCREENSHOTS

Zonka Feedback Screenshots

View 5 screenshot(s)

SurveySparrow Screenshots

View 8 screenshot(s)

Zonka Feedback Screenshots

Zonka Feedback screenshot

Zonka Feedback Screenshots

Zonka Feedback screenshot

Zonka Feedback Screenshots

Zonka Feedback screenshot

Zonka Feedback Screenshots

Zonka Feedback screenshot

Zonka Feedback Screenshots

Zonka Feedback screenshot

SurveySparrow Screenshots

Conditional Formatting

SurveySparrow Screenshots

Rank Order Options

SurveySparrow Screenshots

Password Protected Secure Surveys

SurveySparrow Screenshots

Scheduling Surveysparrow

SurveySparrow Screenshots

SurveySparrow screenshot

SurveySparrow Screenshots

SurveySparrow screenshot

SurveySparrow Screenshots

SurveySparrow screenshot

SurveySparrow Screenshots

SurveySparrow screenshot

INTEGRATIONS

Zapier

Intercom
WordPress
Slack
Stripe Billing
AWeber
MailChimp
Microsoft Power BI
Google Sheets
HubSpot CRM
Google Analytics
Salesforce
Zapier
Google Tag Manager

ALTERNATIVES

Top alternatives to Zonka Feedback

Top alternatives to SurveySparrow

Qualtrics Core XM

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