Compare Zonka Feedback vs ProProfs Survey Maker

Summary

Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES). ..show more

Proprofs Survey Maker is a tool used to create an online survey by selecting a wide range of survey questions such as multiple-choice, checkboxes, essay questions, instruction-based questions, date & time, and many more. With the help of proprofs, you can generate quizzes, tests & assessments, build NPS surveys, and even make polls, sidebar, and in-app surveys. Proprofs provides you the world’s simplest and funniest way to create online surveys and quizzes. It is the most popular platform, with over 50,000+ surveys having been made with over 4 million respondents. In addition to this, you can use advanced setting options such as assigning points to the survey answers by creating scored surveys. You can even create custom records based on scores achieved. After completing the study, you can easily share the survey with respondents by email, posting the survey link, embedding it into your websites, and sharing it on social media handles. It is best for the companies who are looking for more engagement on their websites and gamification. It becomes easy to create practical employee assessments by using proprofs. ..show more

Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Customer NPS Helps to track customer loyalty towards a specific brand or service

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences

Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email

Employee NPS Helps to measure employee engagement and loyalty towards a business

Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multi-language Support Available in multiple languages to support global customers

Offline Survey Allows users to complete the survey responses without requiring an internet connection.

Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.

SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Text Analytics Improves customer engagement by analyzing the available text data

Third-party Integration Offers synchronization with third-party applications

Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

Web Widget Survey Survey widgets that can be attached to your web page

• Zapier

NA

Top alternatives to Zonka Feedback

Startquestion

Trustmary

SatisMeter

Customer.guru

Emojics

Top alternatives to ProProfs Survey Maker

Zonka Feedback

Startquestion

Trustmary

SatisMeter

Customer.guru