Home/NPS Software/Zonka Feedback vs CritiqueUpdated on: April 19, 2024

Compare Zonka Feedback vs Critique

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES). ..show more

Critique is an online hotel reputation management software to collect and track reviews. All your reviews can be collectively monitored, through a single place. Sentimental analysis is an important aspect of business. The online reputation management software helps you understand your guests’ attitude while they review you, and derive the information hidden within the review, giving you a clear-cut look out. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New Delhi, India / +91 99998 49771

Gujarat, India / 99789 72220

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essential
$29 /Month

Customized surveys, basic data capture & real-time reports.

Features

  • Offline and Kiosk Survey : 1 Device Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • 1,000 Online Responses
  • 1,000 Email Sends
  • 0 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 1 User
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • White-Labelling : Add Brand Logo to Surveys
  • 4 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Overtime Trends Report
  • Real-time Response Notifications
  • Full API Access
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Upload Contacts
  • Standard Contact Lists
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support

Add-ons

  1. Additional Offline Devices : $15 per Month per Device
  2. Additional Users : $19 per Month per User
  3. SMS Credits : $100 per Month for 2,500 Credits
  4. Additional Email Sends : Custom
Professional
$99 /Month

White-Labeled Surveys, Advanced Reporting for growing teams.

Features

  • Offline and Kiosk Survey : 4 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 10,000 Email Sends
  • 500 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 2 Users
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys
  • 6 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Team Insights, Overtime Trends Report, Text Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 5 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Upload Contacts
  • Standard Contact Lists
  • Standard Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Includes features of Add-ons
Growth
$199 /Month

Designed for larger teams to manage a complete feedback platform.

Features

  • Offline and Kiosk Survey : 10 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 50,000 Email Sends
  • 2,500 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 5 Users
  • User Roles & Permissions
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain
  • 8 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 10 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Premium Integrations: Salesforce, HubSpot (coming soon)
  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)
  • Includes features of Add-ons
Enterprise
$499 /Month

A complete Feedback Management Solution with personalized support.

Features

  • Offline and Kiosk Survey : 30 Devices Licenses
    • Add Devices : 0 (based upon the devices, the pricing varies)
  • Unlimited Online Responses
  • 150,000 Email Sends
  • 4,000 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link, QR Code, Email & SMS
  • Website: Web Embed & Web Pop Up
  • 10 Users
  • User Roles & Permissions
  • Fully Customize Surveys - Questions, Brand, Logo, Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys, Remove 'Powered by Zonka Feedback' from Surveys, White-Label Email Address for Email Surveys, White-Label Survey Domain
  • 8 Pre-built Reports
  • Response Inbox, Snapshot Overview, Response Insights, Location Insights, Team Insights, Overtime Trends Report, Text Analytics, Tag Analytics
  • Save & Schedule Reports
  • Real-time Response Notifications
  • NPS, CSAT, CES Notifications
  • 25 Custom Alerts for Users & Respondents
  • Full API Access
  • Webhooks
  • Access to Standard Integrations: Slack, MailChimp, Google Sheets & more
  • Premium Integrations: Salesforce, HubSpot (coming soon)
  • Upload Contacts
  • Standard & Dynamic Contact Lists
  • Standard & Custom Contact Attributes
  • Email Support
  • Knowledge Base
  • 24 Hour Ticketing Support
  • Live Chat Support
  • Personalized Onboarding (Initial Training, Initial Survey Designing)
  • Dedicated Account Manager (Quarterly Calls, Survey Program Consultation, Assistance in all Survey Creation)
  • Includes features of Add-ons
View Price Page
Critique
$15 /Month

Features

  • Review Monitoring
  • Sentiment Analysis
  • Sentiment Analysis

View Price Page

SCREENSHOTS

Zonka Feedback Screenshots
View 5 screenshot(s)
Critique Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • Zapier
    NA

ALTERNATIVES

Top alternatives to Zonka Feedback

Startquestion
Startquestion
Trustmary
Trustmary
Customer.guru
Customer.guru
SatisMeter
SatisMeter
Emojics
Emojics

Top alternatives to Critique

Social Opinion
Social Opinion
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Video Summary AI
User Evaluation
User Evaluation
Zonka Feedback
Zonka Feedback
Financial Statement Analysis
Financial Statement Analysis