Home/Survey/ User Feedback Software/Zoho Survey vs SurveySensumUpdated on: March 29, 2024

Compare Zoho Survey vs SurveySensum

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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Zoho Survey is an user-friendly survey software based on cloud, designed for freelancers, small to mid-size businesses, large enterprises, NGOs and more. It is loaded with all the essential features and intuitive tools that help to build surveys, reach to the target audience and gain real-time analytical data, which provide you with valuable insights so that you can take smarter decisions. Zoho Survey can be integrated with Google Docs, Zoho CRM, Campaigns, SalesIQ and MailChimp. It is competitively priced, apart from the free trial version, prices for the Standard, Premium and Enterprise editions are well justified according to the features. ..show more

SurveySensum is an AI-enabled customer experience management software, especially useful for clients having time constraints. For it helps them in launching surveys, analysing results and bringing to the authority’s notice important and notable insights. The software stands a right fit if the client has recently been hired to start or fix the CX in a growth stage company. Data safety is ensured by end-to-end encryption, AWS storage with extensive network security, offering clients the entire control of handling their data according to their liking. It also works for those new to CX and who desire to be relieved of the sudden responsibility of managing everything flawlessly. SurveySensum’s most sought-after products are the CX platform, online surveys, conversational analytics and Whatsapp surveys. Since SurveySensum is an integrated software, having over a thousand CX professionals and has risen the standards to a very elevated level. Thus for company and business managers including HR professionals, an automated solution like SurveySensum is no less than a saviour. ..show more

Features

360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Distribution This feature lets you send a custom email invitation for the survey to the respondents

Embeddable Survey It enables you to directly include your surveys on your own website

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy

Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Phone Survey It enables you to run your survey over telephones

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

Jakarta Selatan, Indonesia / +62 812 1150 0049

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features:

  • Unlimited surveys
  • 10 Questions / Survey
  • 100 Responses / Survey
  • In-mail surveys
  • Over 250 survey templates
  • Embed survey in website
  • Scoring
  • HTTPS encryption
  • Share on social
  • Password protection
  • Unlimited collectors/survey
  • Real-time responses
  • Export as PDF
  • Pop-up surveys
  • Survey builder in 26 languages
Plus
$35 /Month

Pricing:

  • $25/month billed annually
  • $35/month

Features

  • Unlimited surveys
  • Unlimited questions
  • 3000 responses/month
  • Over 250 survey templates
  • Embed survey in website
  • HTTPS encryption
  • Share on social
  • Password protection
  • Unlimited response collectors
  • Real-time responses
  • Survey builder in 26 languages
  • Skip, end page, and auto-fill logic
  • Complete survey design customization
  • Add logo
  • Question Randomization
  • Purchase responses
  • Email distribution
  • Offline response collection
  • Spam protection
  • Customizable reports
  • Export reports in XLS, CSV
  • Share everything
  • Zoho Sheet integration
  • Eventbrite integration
  • Slack integration
  • Shopify Integration
  • Zendesk integration
  • Track surveys
  • Sentiment analysisCategorizes your text responses into 6 major types of emotions.
PRO
$49 /Month

Pricing:

  • $35/month billed annually
  • $49/month

Includes everything in Plus

  • Unlimited responses
  • Piping logic
  • Custom variable
  • White label survey
  • Upload favicon
  • Multilingual surveys
  • Multilingual reports
  • Send email notifications
  • URL callback notification (webhook)
  • Export reports in SPSS
  • Zoho CRM integration
  • Trigger function
  • Google Sheets integration
  • Tableau integration
Enterprise
$109 /Month

Pricing:

  • $75/month billed annually
  • $109/month

Includes everything in Pro

  • 3 users
  • 7000 responses/month
  • User management
  • Department creation
View Price Page
Basic
Free

CX Essentials

Features

  • 3 Surveys
  • 100 responses per month
  • Slack Integration
  • Manual Tagging
  • Collect Feedback from Website
  • Open API
Starter
$59 /Month

Jumpstart CX campaigns

Features

  • Includes features of Basic plan, plus
  • Unlimited Surveys
  • 2000 responses per month
  • 3 Team members
  • Advanced Email workflows
  • Unlimited Questions
  • SurveySensum Branding Removed
  • Survey logic (Display/Jump)
Professional
$229 /Month

Power-packed CX tools

Features

  • Includes features of Starter plan, plus
  • 10000 responses per month
  • 10 Team members
  • Open API
  • Integrations (Slack +Intercom/Hubspot)
  • Text Analysis
Enterprise
Custom

Personalised CX soultions

Features

  • Includes features of Pro plan, plus
  • Quarterly Research Insights
  • Close loop alert system
  • Implementation services
  • Unlimited Responses
  • Custom DashBoards
  • Collect via in-app, website, SMS & WhatsApp (New)
  • Custom CRM Integrations
Analytics
Custom

The AI-powered text analytics used to gain insights into data to drive better customer experiences.The software offers valuable strategic business insights on basis of request.

View Price Page

SCREENSHOTS

Zoho Survey Screenshots
View 6 screenshot(s)
SurveySensum Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Sheet
  • Google Sheets
  • Zoho Flow
  • Slack
  • Tableau
  • Shopify
  • MailChimp
  • Zoho Commerce
  • Zoho Campaigns
  • Eventbrite
  • Intercom
  • Slack
  • HubSpot CRM
  • Salesforce
  • Zendesk Sell
  • Zapier

ALTERNATIVES

Top alternatives to Zoho Survey

Zoho Books
Zoho Books
Sage Accounting (Sage One)
Sage Accounting (Sage One)
Zoho Inventory
Zoho Inventory
Zoho Meeting
Zoho Meeting
ZooM SFA
ZooM SFA

Top alternatives to SurveySensum

SurveyMonkey
SurveyMonkey
SurveySparrow
SurveySparrow
Alchemer
Alchemer
QuestionPro
QuestionPro
Survio
Survio