Home/Survey/ User Feedback Software/Zoho Survey vs SmartSurveyUpdated on: March 28, 2024

Compare Zoho Survey vs SmartSurvey

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Zoho Survey is an user-friendly survey software based on cloud, designed for freelancers, small to mid-size businesses, large enterprises, NGOs and more. It is loaded with all the essential features and intuitive tools that help to build surveys, reach to the target audience and gain real-time analytical data, which provide you with valuable insights so that you can take smarter decisions. Zoho Survey can be integrated with Google Docs, Zoho CRM, Campaigns, SalesIQ and MailChimp. It is competitively priced, apart from the free trial version, prices for the Standard, Premium and Enterprise editions are well justified according to the features. ..show more

A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more. ..show more

Features

360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Distribution This feature lets you send a custom email invitation for the survey to the respondents

Embeddable Survey It enables you to directly include your surveys on your own website

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy

Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Phone Survey It enables you to run your survey over telephones

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

Gloucestershire, United Kingdom / 0800 0937 822

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features:

  • Unlimited surveys
  • 10 Questions / Survey
  • 100 Responses / Survey
  • In-mail surveys
  • Over 250 survey templates
  • Embed survey in website
  • Scoring
  • HTTPS encryption
  • Share on social
  • Password protection
  • Unlimited collectors/survey
  • Real-time responses
  • Export as PDF
  • Pop-up surveys
  • Survey builder in 26 languages
Plus
$35 /Month

Pricing:

  • $25/month billed annually
  • $35/month

Features

  • Unlimited surveys
  • Unlimited questions
  • 3000 responses/month
  • Over 250 survey templates
  • Embed survey in website
  • HTTPS encryption
  • Share on social
  • Password protection
  • Unlimited response collectors
  • Real-time responses
  • Survey builder in 26 languages
  • Skip, end page, and auto-fill logic
  • Complete survey design customization
  • Add logo
  • Question Randomization
  • Purchase responses
  • Email distribution
  • Offline response collection
  • Spam protection
  • Customizable reports
  • Export reports in XLS, CSV
  • Share everything
  • Zoho Sheet integration
  • Eventbrite integration
  • Slack integration
  • Shopify Integration
  • Zendesk integration
  • Track surveys
  • Sentiment analysisCategorizes your text responses into 6 major types of emotions.
PRO
$49 /Month

Pricing:

  • $35/month billed annually
  • $49/month

Includes everything in Plus

  • Unlimited responses
  • Piping logic
  • Custom variable
  • White label survey
  • Upload favicon
  • Multilingual surveys
  • Multilingual reports
  • Send email notifications
  • URL callback notification (webhook)
  • Export reports in SPSS
  • Zoho CRM integration
  • Trigger function
  • Google Sheets integration
  • Tableau integration
Enterprise
$109 /Month

Pricing:

  • $75/month billed annually
  • $109/month

Includes everything in Pro

  • 3 users
  • 7000 responses/month
  • User management
  • Department creation
View Price Page
Basic
Free

Ideal for personal use to build a basic survey.

Features

  • 1 user
  • Unlimited surveys
  • 15 questions per survey
  • 100 responses per month
  • Customer support (phone, email and in-app ticket system)
  • GDPR compliant
  • Survey templates
Professional
Others

Pricing:

  • £30/month Billed £360 annually
  • £45/month Billed monthly

Great for individuals who want to create professional surveys.

Features

  • 1 user
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • 1000 responses per month (Unlimited responses billed Yearly)
  • Includes features of the Basic plan, plus
  • Access to managed services
  • Create surveys in any language
  • Text analysis (word clouds)
  • Results in real-time
  • Multiple tracking links
  • Unlimited filter reports
  • Pop up surveys (excluding exit intent)
  • Standard training
Business
Others

Pricing:

  • £60/ month Billed £720 annually
  • £70/month Billed monthly

Perfect for businesses who want to create advanced surveys.

Features

  • 1+ users Team Plans
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Includes features of Pro plan, plus
  • Two-factor authentication
  • Access to managed services
  • Advanced data export
  • Cross tab reporting and exporting
  • Custom variables
  • Customizable survey themes
  • File library
  • File upload question type
  • Net Promoter Score question type
  • Piping
  • Scheduled reports sent by email
  • Send invitations via email
  • Standard training
  • Dedicated account manager
Enterprise
Custom

For individuals that need access to advanced tools and integrations.

Features

  • 1+ users Team Plans
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Includes features of Business plans, plus
  • API access
  • Two-factor authentication via SMS
  • Access to custom contracts/terms
  • Access to custom data processing agreements
  • Access to custom development
  • Access to custom support SLAs
  • Bespoke training programme
  • Connect your own mail server
  • Create your own password policy
  • Custom domain branding (surveys.yourdomain.com)
  • Custom SMS sender name
  • Access to infosec due diligence process
  • Access to Salesforce
  • Access to Single Sign-On
  • White label user interface
Student, Academic and Not-for-profit plans
Custom

The software offers Student Plans 50% discount and Not-for-profit Plan (charitable, educational, community or conservational organisation) great discounts on basis of request.

View Price Page

SCREENSHOTS

Zoho Survey Screenshots
View 6 screenshot(s)
SmartSurvey Screenshots
View 7 screenshot(s)

INTEGRATIONS

  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Sheet
  • Google Sheets
  • Zoho Flow
  • Slack
  • Tableau
  • Shopify
  • MailChimp
  • Zoho Commerce
  • Zoho Campaigns
  • Eventbrite
  • Google Analytics
  • Salesforce
  • Zapier
  • Google Tag Manager

ALTERNATIVES

Top alternatives to Zoho Survey

Zoho Books
Zoho Books
Sage Accounting (Sage One)
Sage Accounting (Sage One)
Zoho Inventory
Zoho Inventory
Zoho Meeting
Zoho Meeting
ZooM SFA
ZooM SFA

Top alternatives to SmartSurvey

SurveyMonkey
SurveyMonkey
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Alchemer
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