Zoho SalesIQ vs tawk.to Comparison

Remove All ADD PRODUCT Zoho SalesIQ tawk.to	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho SalesIQ Live Chat Software (474 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove tawk.to Live Chat Software (372 Ratings)
Remove All ADD PRODUCT Zoho SalesIQ tawk.to	Start Free Trial	Start Free Trial

ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho SalesIQ Live Chat Software (474 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove tawk.to Live Chat Software (372 Ratings)
ADD PRODUCT	Start Free Trial	Start Free Trial

Overview

Summary

Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels. ..show more

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Pleasanton, California / +1 877-834-4428

Las Vegas, Nevada

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Features 3 operator licenses included File sharing Track and engage with 10K visitors/month 100 Chat sessions/month Canned replies Basic visitor information Mobile SDK Credit card masking Integration with Zoho apps Daily reports Basic $10 /User/Month Features Includes features of Free plan, plus Email signature chat Chat transfer and group chat Track and engage with 50K visitors/month 1000 Chat sessions/month 1 custom chatbot Departments Chat routing Articles and FAQs Proactive chat triggers Lead scoring and company scoring Business hours Branding Visitor side chat history Click to call & Screensharing Third party integrations (Salesforce, Zendesk, and Clearbit) Professional $17 /Month Features Includes features of Basic plan, plus Data and action widgets Block IP Track and engage with 100K visitors/month Unlimited chat sessions 5 custom chatbots Telegram channel Operator chat monitoring Apple TV app Weekly and monthly reports Enterprise $25 /User/Month Features Includes features of Professional plan, plus Chat translation Company profile enrichment using Zia Track and engage with 200K visitors/month Abusive content management Cloud Telephony and PBX 10 custom chatbots Answer Bot Zia View Price Page	tawk.to Free Features Monitor website visitors in real time Localize messages Collaborate and assign conversations Answer chats from mobile device Respond quickly with shortcuts Knowledge Base View Price Page

Compare Zoho SalesIQ vs tawk.to

Zoho SalesIQ

tawk.to

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES