Zoho Analytics (Zoho Reports) vs Zendesk Explore Comparison

Remove All ADD PRODUCT Zoho Analytics (Zoho Reports) Zendesk Explore	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho Analytics (Zoho Reports) Business Intelligence Software (1332 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Explore Business Intelligence Software (7 Ratings)
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ADD PRODUCT	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho Analytics (Zoho Reports) Business Intelligence Software (1332 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Explore Business Intelligence Software (7 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

Zoho Analytics (formerly, Zoho Reports) is a self-service business intelligence and analytics platform that helps you easily analyze your business data, and create insightful reports and dashboards for informed decision making. Transform huge amounts of raw data into actionable reports and dashboards. Zoho Analytics has deep expertise in catering to SMBs' BI and analytical requirements and, moreover, delivers them at an attractive price point. Get a powerful BI, reporting and analytics tool in your own brand name embedded within your own product, application, portal, or website. ..show more

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. ..show more

Features

Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question.
Ad hoc Query Helps in answering a query as and when it arises
Ad hoc Reports Creates impromptu reports as and when the occasion requires
Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best
Dashboard A digital insight of reports and other workings on a single screen
Data Analysis Helps in analyzing stored raw data and converting them into useful reports
Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes
Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project
Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts.
Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Pleasanton, California / +1 (888) 900-9646

San Francisco, CA - 94103 / 888-670-4887

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Basic $30 /Month Pricing: $24/month billed yearly $30/month Included: 2 Users 0.5 Million Rows Free + Unlimited Reports and Dashboards 250+ Data Connectors Daily Sync Ask Zia! Slideshow Live connect Standard $60 /Month Pricing: $48/month billed yearly $60/month Included: 5 Users 1 Million Rows Basic + Hourly Data Sync Data Alerts Data Snapshots Advanced Slideshow Groups Support Administrator Roles Data Backup Access Logs Premium $145 /Month Pricing: $115/month billed yearly $145/month Included: 15 Users 5 Million Rows Standard + Advanced-Data Preparation Zia Insights Private Links Analytics Portal add-on Logo Rebranding Activity Logs Premium support add-on Enterprise $575 /Month Pricing: $455/month billed yearly $575/month Included: 50 Users 50 Million Rows Premium + 5x Performance 1 Analytics Portal Live Chat SupportChat live with our technical support team 24x5. Personal (On-premise) Free Features: Support for 1 user only Add up to 10 tables, 10,000 rows, and 5 workspaces 250+ data connectors Unlimited reports and dashboards Live connect Data blending Data snapshots Predictive Analytics What-if analysis Data security and GDPR facilitation Professional (On-premise) $30 /User/Month Pricing: $30/user/month billed annually Min. of 5 users Included: Supports multiple users Add unlimited rows, tables, and workspaces Personal Edition Features + Logo rebranding High performance and scalability High availability (Failover) Data alerts Report commenting Slideshows Fine-grained access control User roles and Groups support Public and embedded views Premium support add-on Live chat support View Price Page	Suite Team $49 /User/Month $49 per agent/month billed annually Features: Industry-leading ticketing system Messaging across web, mobile and social Email, voice, SMS, and live chat support Help center - SINGLE Easy-to-set up automations & workflows AI-powered automated answers - UP TO 50 Unified agent workspace Out-of-the-box reporting and analytics Data and file storage - STANDARD 1,000+ apps and integrations - PREBUILT Robust APIs - STANDARD RATE LIMIT Online, email, and phone support from the Zendesk team Onboarding and adoption guidance Suite Growth $79 /User/Month $79 per agent/month billed annually Features: Industry-leading ticketing system Messaging across web, mobile and social Email, voice, SMS, and live chat support Help center - MULTIPLE Easy-to-set up automations & workflows with additional options AI-powered automated answers - UP TO 100 Unified agent workspace Out-of-the-box reporting and analytics Data and file storage - INTERMEDIATE 1,000+ apps and integrations - PREBUILT & CUSTOM Robust APIs - ADVANCED RATE LIMIT Online, email, and phone support from the Zendesk team Onboarding and adoption guidance Self-service customer portal AI-powered knowledge management Customizable ticket layouts Light access licenses - UP TO 50 Service Level Agreement (SLA) management Multilingual support and content Suite Professional $99 /User/Month $99 per agent/month billed annually Features: Industry-leading ticketing system Messaging across web, mobile and social Email, voice, SMS, and live chat support Help center - MULTIPLE Easy-to-set up automations & workflows with additional options AI-powered automated answers - UP TO 500 Unified agent workspace Out-of-the-box reporting and analytics Data and file storage - INTERMEDIATE 1,000+ apps and integrations - PREBUILT & CUSTOM Robust APIs - ADVANCED RATE LIMIT Online, email, and phone support from the Zendesk team Onboarding and adoption guidance Self-service customer portal AI-powered knowledge management Customizable ticket layouts Light access licenses - UP TO 100 Service Level Agreement (SLA) management Multilingual support and content Conversation routing based on agent skill Integrated community forums Private conversation threads Customizable and shareable dashboards Advanced voice capabilities Data Location Options HIPAA compliance Events Connector for Amazon Web Services Suite Enterprise $150 /User/Month $150 per agent/month billed annually Features: All the core elements needed for excellent customer support, and Custom team roles and permissions Advanced knowledge management Customizable agent workspaces Customizable branding for web conversations Light access licenses - UP TO 1000 Real-time, shareable and advanced reporting and analytics Sandbox environment for change management Robust APIs - ENTERPRISE RATE LIMIT Additional enterprise-ready plans $215 /User/Month $215 per agent/month billed annually Talk to us for a comprehensive solution that meets all your enterprise needs. Protect your data with best-in-class security and compliance. Fine-tune operations with granular controls and greater change management flexibility. Extend your Zendesk instance and unify your data with custom integrations. Get set up for success with advanced support and services from the Zendesk team View Price Page

Compare Zoho Analytics (Zoho Reports) vs Zendesk Explore