Home/Compare/Zoho Desk vs SeamlessDesk
Updated on: November 14, 2019

Zoho Desk vs SeamlessDesk

94%
Zoho Desk
(1230 Ratings)
64%
SeamlessDesk
(1 Ratings)
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Zoho Desk
(1230 Ratings)
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SeamlessDesk
(1 Ratings)
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Overview

Summary

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..read more

SeamlessDesk help desk software comes loaded with an array of suitable help desk features.One of the most attractive fact about this software is that it does not comes with high cost package plans for availing the features that best suit your business needs.Unrestricted access to all the essential help desk features is enjoyed by users. The software can streamline all your business customer support goals.The software also offers powerful inventory management tools. SeamlessDesk software features alerts or escalation, automated routing, community forums, contract / SLA management, incident management, knowledge base, known issue management, ticket management etc. ..read more

Features

Alerts (Escalation)

Automated Routing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA - 94588 / +1 (888) 900-9646

United States / (725) 696-1885

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 3 Free Agents
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi Language Helpdesk
  • 24*5 Email Support
  • Mobile Apps
Standard
$18 /User/Month

Features

  • Features from FREE +
  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self Service
  • 24x5 Phone Suppor
  • Add-On ( $5/Light Agent)
Professional
$30 /User/Month

Features

  • Features from STANDARD +
  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24x5 Chat Support
  • Add-On ( $5/Light Agent)
Enterprise
$45 /User/Month

Features

  • Features from PROFESSIONAL +
  • Live Chat
  • Zia - Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( $5/Light Agent)
View Price Page
Free Plan
Free

Features

  • 1 Agents

Access to all features as paid plans

3 Agents
$57 /Month

Unlimited access to all features and apps

Features

  • Up to 3 Agents
  • Email, Web and Social Portals
  • Knowledge Base
  • Third Party Apps
  • Inventory Management
  • Unlimited Regular Users
  • Unlimited Departments
6 Agents
$114 /Month

Unlimited access to all features and apps

Features

  • Up to 6 Agents
  • Email, Web and Social Portals
  • Knowledge Base
  • Third Party Apps
  • Inventory Management
  • Unlimited Regular Users
  • Unlimited Departments
9 Agents
$171 /Month

Unlimited access to all features and apps

Features

  • Up to 9 Agents
  • Email, Web and Social Portals
  • Knowledge Base
  • Third Party Apps
  • Inventory Management
  • Unlimited Regular Users
  • Unlimited Departments
12 Plus Agents
$228 /Month

Unlimited access to all features and apps

Features

  • Up to 12 Plus Agents
  • Email, Web and Social Portals
  • Knowledge Base
  • Third Party Apps
  • Inventory Management
  • Unlimited Regular Users
  • Unlimited Departments
View Price Page

SCREENSHOTS

View 16 screenshot(s)
View 5 screenshot(s)

INTEGRATIONS

  • Zoho BugTracker
  • Office 365
  • Zoho Cliq
  • Slack
  • Zoho PageSense
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Reports
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books
    NA