Home/Help Desk Software/Zoho Desk vs eStreamDeskUpdated on: March 28, 2024

Compare Zoho Desk vs eStreamDesk

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk
Zoho Desk Help Desk Software (3417 Ratings)
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk
Jitbit Helpdesk Help Desk Software (137 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support
Zendesk Support Help Desk Software (685 Ratings)
Start Free Trial

Start Free Trial

Start Free Trial

Start Free Trial

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk

Zoho Desk

Help Desk Software (3417 Ratings)
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk

Jitbit Helpdesk

Help Desk Software (137 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support

Zendesk Support

Help Desk Software (685 Ratings)
Start Free Trial

Start Free Trial

Start Free Trial

Start Free Trial

Overview

Summary

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

eStreamDesk is a flexible platform enabling the helpdesk team to quickly and deftly manage tons of requests from various services. eStreamDesk is like email on steroids. All incoming e-mails are automatically converted to tickets and assigned according to the rules you define. eStreamDesk integrates directly with Twitter. Each and every tweet becomes a support ticket. Another quick and easy way to communicate with your raving fans. Save time on answering the same questions over and over again. Create a highly targeted, information-rich knowledge base. ..show more

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing It helps in automatically directing queries and data to the appropriate agent.

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Concurrent Calling Allows to place more calls simultaneously without reducing call quality.

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Multi-language Support Available in multiple languages to support global customers

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, California / +1 888-900-9646

N/A

Edinburgh, Scotland - BH16 6FH / +1 646-397-7708

San Francisco, California / +1 415-418-7506

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Standard
$20 /User/Month

All the essential support features to augment your customer service team.

Features

  • 5 channels
  • Help Center
  • Feedback Widget: 1
  • Advanced Web Forms: 5
  • Social Media (Facebook & Twitter): 1 Brand
  • Instant Messaging (WhatsApp, Telegram, WeChat & Line)
  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags: 20 Tags/Ticket
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Macros: 5
  • Workflow Rules: 5/Module
  • Time-based Rules: 5
  • Service Level Agreements: 4
  • Multi-Level Escalations
  • Tasks, Events & Calls: Only Tasks
  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields: 50 Fields/Module
  • Re-branding: Limited
  • Pre-defined Reports
  • Custom Reports: 50
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards: 10
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Analytics Mobile App (Radar)
  • Profiles (restrict feature access): 6
  • Roles: 5
  • GDPR Compliance
  • Support
    • Email
    • Phone
Professional
$35 /User/Month

Simplified collaboration and process automation functionalities for fast-growing teams.

Features

  • 10 channels
  • Includes features of Standard plan, plus
  • Feedback Widget: 1/Department
  • Advanced Web Forms: 10/Department
  • Telephony
  • Ticket Tags: 30 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 10/Department
  • Ticket Sharing & Ownership
  • Agent Collision Detection
  • Macros: 15/Department
  • Workflow Rules: 15/Department/Module
  • Time-based Rules: 15/Department
  • Service Level Agreements: 10/Department
  • Customer-based SLA
  • Tasks, Events & Calls
  • Auto Time Tracking
  • Advanced Process Management (Blueprints): 1/Department
  • Custom Fields: 150 Fields/Module
  • Ticket Templates
  • Re-branding
  • Multi-department Support: 10 Departments
  • Custom Reports: Unlimited
  • Custom Dashboards: Unlimited
  • Advanced Dashboards: Limited
  • Profiles (restrict feature access): 25
  • Roles: 25
  • Field-level Access Control
  • Support
    • Chat
Enterprise
$50 /User/Month

Advanced AI and customization capabilities to enable enterprise-grade support.

Features

  • 100 channels
  • Includes features of Professional plan, plus
  • Advanced Web Forms: 20/Department
  • Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding
  • Live Chat
  • Guided Conversations
  • Ticket Tags: 50 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 15/Department
  • Macros: 30/Department
  • Workflow Rules: 30/Department/Module with custom functions
  • Time-based Rules: 30/Department
  • Service Level Agreements: 20/Department
  • Contract Management SLA
  • Advanced Process Management (Blueprints): 20/Department
  • Artificial Intelligence
  • Custom Fields: 230 Fields/Module
  • Multi-department Support: 50 Departments
  • Advanced Dashboards
  • Schedule Reports
  • Profiles (restrict feature access): 50
  • Roles: 250
  • Data Sharing Access
Zoho Desk Express
$9 /User/Month

A straightforward ticketing system for individuals and small teams looking to start automating their customer service.

Features

  • Ticketing
  • Social Media
  • Analytics
View Price Page
FREELANCER
Free

Features

  • 1 Agent Free
  • 3 Months Data Retention
  • Ticketing System
  • Knowledge Base
  • Rebrandable
  • Use Your Domain
SMALL BUSINESS
$29 /Month

$5.80 per agent per month

Features

  • 5 Agent Free
  • 6 Months Data Retention
  • SSL encryption
  • Reports
  • Realtime desktop notifications
  • Includes features of Freelancer pan
PROFESSIONAL
$75 /Month

$7.50 per agent per month

Features

  • 10 Agent Free
  • 1 Year Data Retention
  • Realtime chat
  • Custom languages
  • Custom ticket fields
  • Theme customization
  • Full audit log
  • Includes features of Small Business pan
ENTERPRISE
$212 /Month

$8.48 per agent per month

Features

  • 25 Agent Free
  • 2 Years Data Retention
  • Facebook integration
  • Twitter integration
  • E-mail passthrough
  • Custom SSL cert
  • Includes features of Professional pan
View Price Page
Freelancer
$29 /Month

The essentials to provide basic support for clients

Features

  • 1 agent
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Startup
$69 /Month

For aspiring teams getting traction

Features

  • 4 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Company
$129 /Month

Established profitable businesses

Features

  • 7 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
Enterprise
$249 /Month

Big and serious enterprises with thousands of clients

Features

  • 9 agents, $29 extra
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
  • Hide "powered by Jitbit"
  • Expedited support
  • HIPAA compliance, BAA
Small (For Your Server)
$2199 Others

Medium sized support teams

Features

  • 10 agents
  • Free upgrades for 1 year
  • Perpetual license
Company (For Your Server)
$3799 Others

For established profitable businesses

Features

  • 20 agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
Enterprise (For Your Server)
$6499 Others

For enterprise-scale internal & external support

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
Source Codes
Custom

Need to review and modify the source codes

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
  • Source codes included
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Routing based on agent status and capacity
  • Reporting and analytics: PreBuilt
  • Data and file storage: Standard
  • 1,000+ apps and integrations: PreBuilt
  • Robust APIs: Standard Rate Limit
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Includes features of Suite Team plan, plus
  • Help center - Multiple
  • Easy-to-set up automations and workflows with additional options
  • AI-powered automated answers - Up to 100
  • Data and file storage: Intermediate
  • 1,000+ apps and integrations: PreBuilt and Custom
  • Robust APIs: Advanced Rate Limit
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licenses: Upto 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Includes features of Suite Growth plan, plus
  • AI-powered automated answers - Up to 500
  • Routing based on agent status, capacity and skills, as well as conversation priority
  • Reporting and analytics - Prebuilt and Custom
  • Light access licenses: Upto 100
  • Live agent activity dashboard: Viewable
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - Upto 1000
  • Live data and external dashboard sharing
  • Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
  • AI-powered triage and conversation insights - Retail Only
View Price Page

SCREENSHOTS

Zoho Desk Screenshots
View 3 screenshot(s)
eStreamDesk Screenshots
Jitbit Helpdesk Screenshots
View 4 screenshot(s)
Zendesk Support Screenshots

INTEGRATIONS

  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books
  • Zapier
  • WordPress
  • Visual Studio IDE
  • Dropbox Business
  • Asana
  • Slack
  • SurveyMonkey
  • GitHub
  • Trello
  • GitLab
  • Harvest
  • Google Drive
  • Zapier
  • Jira
    NA

ALTERNATIVES

Top alternatives to Zoho Desk

Zoho SalesIQ
Zoho SalesIQ
Intercom
Intercom
Salesforce
Salesforce
Zoho CRM
Zoho CRM
Zendesk Talk
Zendesk Talk

Top alternatives to eStreamDesk

Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk
Help Scout
Help Scout
LiveAgent
LiveAgent