Zoho Desk vs CRMdesk Comparison

Remove All ADD PRODUCT Zoho Desk CRMdesk Freshdesk	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho Desk Help Desk Software (4332 Ratings)	82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CRMdesk Help Desk Software (112 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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ADD PRODUCT	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho Desk Help Desk Software (4332 Ratings)	82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CRMdesk Help Desk Software (112 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.
Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Automated Routing It helps in automatically directing queries and data to the appropriate agent.
Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Concurrent Calling Allows to place more calls simultaneously without reducing call quality.
Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
Document Storage Helps in storing the documents electronically and in a systematic way
Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
Multi-language Support Available in multiple languages to support global customers
Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Social Media Integration Enables integrating the software with social media for better reach and coverage
Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Pleasanton, California - 94588 / +1 888-900-9646

N/A

San Bruno, California / +1 (866) 832-3090

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Standard $20 /User/Month All the essential support features to augment your customer service team. Features 5 channels Help Center Feedback Widget: 1 Advanced Web Forms: 5 Social Media (Facebook & Twitter): 1 Brand Instant Messaging (WhatsApp, Telegram, WeChat & Line) Spam, Merge, Split & Clone Tickets Ticket History Quick Ticket View Ticket Tags: 20 Tags/Ticket Product-based Ticket Tracking Add Resolution as KB Suggested Articles Direct Assignment to Agents and Teams Work Modes Response Editor with Rich Text Support & Response Draft Advanced Search Faster Response Snippets Macros: 5 Workflow Rules: 5/Module Time-based Rules: 5 Service Level Agreements: 4 Multi-Level Escalations Tasks, Events & Calls: Only Tasks Custom Email Templates Custom Tabs, Views, Status & Form Fields Custom Fields: 50 Fields/Module Re-branding: Limited Pre-defined Reports Custom Reports: 50 Export Reports to CSV, XLS or PDF Customer Happiness Ratings Dashboard Custom Dashboards: 10 Ticket Overview & Status Dashboard Response, Resolution & FCR Dashboards Analytics Mobile App (Radar) Profiles (restrict feature access): 6 Roles: 5 GDPR Compliance Support Email Phone Professional $35 /User/Month Simplified collaboration and process automation functionalities for fast-growing teams. Features 10 channels Includes features of Standard plan, plus Feedback Widget: 1/Department Advanced Web Forms: 10/Department Telephony Ticket Tags: 30 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 10/Department Ticket Sharing & Ownership Agent Collision Detection Macros: 15/Department Workflow Rules: 15/Department/Module Time-based Rules: 15/Department Service Level Agreements: 10/Department Customer-based SLA Tasks, Events & Calls Auto Time Tracking Advanced Process Management (Blueprints): 1/Department Custom Fields: 150 Fields/Module Ticket Templates Re-branding Multi-department Support: 10 Departments Custom Reports: Unlimited Custom Dashboards: Unlimited Advanced Dashboards: Limited Profiles (restrict feature access): 25 Roles: 25 Field-level Access Control Support Chat Enterprise $50 /User/Month Advanced AI and customization capabilities to enable enterprise-grade support. Features 100 channels Includes features of Professional plan, plus Advanced Web Forms: 20/Department Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding Live Chat Guided Conversations Ticket Tags: 50 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 15/Department Macros: 30/Department Workflow Rules: 30/Department/Module with custom functions Time-based Rules: 30/Department Service Level Agreements: 20/Department Contract Management SLA Advanced Process Management (Blueprints): 20/Department Artificial Intelligence Custom Fields: 230 Fields/Module Multi-department Support: 50 Departments Advanced Dashboards Schedule Reports Profiles (restrict feature access): 50 Roles: 250 Data Sharing Access Zoho Desk Express $9 /User/Month A straightforward ticketing system for individuals and small teams looking to start automating their customer service. Features Ticketing Social Media Analytics View Price Page	Standard Edition Others Features 5 Customer Service Representatives: $49 10 Customer Service Representatives: $75 25 Customer Service Representatives: $149 Unlimited Customer Service Representatives: $249 24/7 customer support included Free lifetime upgrade Unlimited amount of customers Highly customizable: Ability to change Customer Desk appearance. Integration with your website: Application is specially designed and developed to allow fast and complete integration with existing customer's website. Multilingual user interface: English, Spanish, French, Swedish, Dutch, Portuguese,Traditional and Simplified Chinese and Japanese user interfaces. More languages will be available soon. Requests Submission: Customers are able to ask, review or update questions to the support staff. Automatic email notifications: The system automatically generates email notifications when issues are resolved or updated by the support staff. Frequently Asked Questions: Searchable Knowledge base of frequently asked questions helps to find answers to related problems or questions. Self registering: To submit requests customers need to register for the first time to create a separate password-protected account. Simplified: Seamless registration while submitting requests with e-mail and name only. Restricted: Customers are created and provided with login info by support staff only. Web-based: All the functionality is accessible through the Web. Staff Management: Ability to create, update and delete support staff records. Product/Area Management: Ability to create, update and delete your company's support site products/areas. Customer Questions Management: Ability to resolve or update customers' questions as well as searching through a questions database for a related answer. FAQ Knowledgebase Management: Customer support staff has an easy way to create and update the FAQ Knowledge base records or to search through FAQ database for a related answer. Automatic email notification: The system automatically notifies support staff when the new request has been sent or when the existing issue information was updated by the customer. Security: The site is secured by a unique user Id / password combination to prevent unauthorized access to the site. Easy Customization: All features may be customized through easy to navigate web-based forms. Newsletters wizard: Allows sending newsletters to customers. Assignment Rules: The system allows setting rules for automatic questions assignment to customer service representatives according to the product, company or domain. Role-based permission: Ability to manage user access rights for "Knowledge Base", "Questions", "Customers" and "Reports" tabs in Support Desk. Reports: Build-in reports to gather statistical information with optional charts. Spell Checker: Checks spelling online in customer support replies. Professional Edition Others Features 5 Customer Service Representatives: $75 10 Customer Service Representatives: $99 25 Customer Service Representatives: $199 Unlimited Customer Service Representatives: $299 Discussion Forum: Customer's community where they can find solutions, advices, discussions and friends. Idea Exchange: Dedicated "ideas" forum for customers to post, vote, comment and see what is planned to deliver. SSL security option: Secure customer communication through the Customer Desk site using 128-bit encryption. FAQ access restriction: Access to certain FAQ topics may be restricted for each customer individually. E-mail Interface: Allows customers to submit requests via email. Attachments will be linked to the request. Custom Registration Integration: Ability to customize registration to allow possible integration with customer's own registration form. Mixed mode: Combines self registering with automatic registration/login from any third-party site/application. Discussion Forum Management: Maintain and participate in customer's community. Idea Exchange Management: Obtain and share customer's or own ideas, show what is planned to deliver. SSL security option: Secure support staff communication through the Support Desk site using 128-bit encryption. Mail Integration: Allows customers to submit help desk requests via email. Attachments will be linked to the request. Mail Rules: Ability to assign certain products/areas for different groups of questions coming through email interface. Custom Fields: Ability to create custom fields for the user registration and request forms. Escalation Rules: Ability to set rules for automatic escalation of customer request according to the time, status, product and other criteria. Response Templates: Ability to create typical response templates to streamline support staff answers. Third-party Software Integration: CRMdesk can be integrated with BUGtrack - bug tracking and project management software. Web-Query: Ability to create web-query to the CRMdesk database. Query result is available in the XML or HTML format. View Price Page	Free Free Get going for free Up to 10 agents Features Integrated ticketing across email and social Ticket Dispatch Knowledge Base Ticket Trend Report Out-of-the-box analytics and reporting Choose your data center location Team collaboration 24x7 email support Growth $18 /User/Month Intuitive, industry-leading support for growing businesses Features Includes features of Free plan, plus Automations Collision Detection 1000+ marketplace apps In-depth helpdesk report SLA management & business hours Custom Email Server Custom Ticket Views Custom ticket fields & status Custom SSL Easily track time spent by agents on tickets 24x5 phone support Pro $59 /User/Month Advanced automation for high performance Features Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Round-robin routing Custom Roles Custom objects Custom Reports and Dashboards Segment customers for personalized support Customer journey Canned forms Manage versions in knowledge base Community forums Extendable API Limits CSAT surveys & reports Multiple SLA policies & business hours SLA reminder & escalation Multilingual knowledge base Custom apps Average handling Time (AHT) Custom Metrics Report Sharing Enterprise $95 /User/Month Fully featured with bots for enterprise-level support Features Includes features of Pro plan, plus Unlimited products Sandbox Easily manage agent shifts across time zones Audit log Skill-based routing Knowledge base approval workflow Flexible knowledge base hierarchy IP range restriction View Price Page

Compare Zoho Desk vs CRMdesk

Zoho Desk

CRMdesk

Freshdesk

Overview

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TECHNICAL DETAILS

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INTEGRATIONS

ALTERNATIVES