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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk
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| Description | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more | Trusted by the world’s best companies, Bench is made available as an all-in-one financial toolkit/bookkeeping service provider. It assigns real humans as bookkeepers, helping out the small businesses and their team of experts to import bank statements and prepare financial statements every month. The software further helps users to get a direct line to their internal team on desktop or mobile. Also, organisations can depend on Bench’s premium services to get expert tax prep, filing and year-round tax advisory support. Furthermore, monthly financial statements and expense overviews offered by the platform helps companies to stay in control of their money. The at-a-glance visual reports are very much helpful to get a clear overview of the bigger picture comprising actionable insights ensuring adequate business growth. Also, it ensures adequate security, processing integrity, availability, privacy and confidentiality of business data as a SOC 2 compliant portal. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more |
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| SW Score & Breakdown |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 3 Most Worthy # 10 Fastest Growing | # 9 Most Popular # 13 Highly Rated | # 7 Fastest Growing # 12 Fastest Growing | # 1 Most Worthy # 1 Most Popular |
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| Review Summary |
Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Overall, users generally praise Bench's user-friendly interface, ease of use, and helpful customer support. Many appreciate the simplicity and convenience of the platform, highlighting its user-friendly design and straightforward setup process. Bench's customer support is also frequently commended for its responsiveness and helpfulness. However, some users have expressed concerns regarding the accuracy and reliability of the bookkeeping services, with a few mentioning issues with categorizing transactions and occasional errors. Additionally, some users have noted that Bench's pricing may not be suitable for all businesses, particularly those with complex accounting needs. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
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Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
Pro $479.00 $599.00 per month Flex $349.00 $399.00 per month Core $249.00 $299.00 per month |
Suite Team $55.00 $69.00 per user / month Suite Growth $89.00 $115.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise Custom Suite Enterprise Plus Custom |
Free Free Growth $15.00 $18.00 per user / month Pro $49.00 $59.00 per user / month Enterprise $79.00 $95.00 per user / month |
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| Company Details | Located in: Pleasanton, California - 94588 | Located in: British Columbia, Canada Founded in: 2012 | Located in: San Francisco, California - 94103 Founded in: 2007 | Located in: San Bruno, California Founded in: 2010 |
| Contact Details |
+1 888-900-9646 https://www.zoho.com/desk/ |
+1 888-760-1940 https://bench.co |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
+1 (866) 832-3090 https://www.freshworks.com/freshdesk/ |
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