Home/Call Center Software/Zingtree vs TalkDeskUpdated on: March 28, 2024

Compare Zingtree vs TalkDesk

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72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Quickly build, deploy and analyze agent scripts with Zingtree. You can easily add agent scripts in any browser and can set up individual agent tracking to monitor your agents performance. It allows you to design agent scripts without coding by using Visual Designer. This software supports seamless integration with SalesForce and can be easily deployed in any CRM system. In addition, it has powerful analytics tools using which you can get performance summaries, track every session and can generate reports based on analysis. By maintaining history of every sessions the call transfer between agents is a hassle-free experience in Zingtree. ..show more

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

United States

San Francisco, California / +1 (888) 743-3044

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$8 /Month

$8 Per Month Billed Yearly ($96) or $12 Per Month Billed Month-to-Month

  • 40 End-user Sessions
  • 12 Agent Credits
  • 1 Author
Professional
$39 /Month

$39 Per Month Billed Yearly ($468) or $49 Per Month Billed Month-to-Month

  • 350 End-user Sessions
  • 60 Agent Credits
  • 5 Authors
  • Awesome Analytics
Business
$79 /Month

$79 Per Month Billed Yearly ($948) or $99 Per Month Billed Month-to-Month

  • 1000 End-user Sessions
  • 150 Agent Credits
  • 10 Authors
  • Awesome Analytics
Corporate
$239 /Month

$239 Per Month Billed Yearly ($2,868) or $299 Per Month Billed Month-to-Month

  • 4000 End-user Sessions
  • 500 Agent Credits
  • 30 Authors
  • Awesome Analytics
Enterprise
Custom
  • Enterprise Self-Hosting
  • Fully customizable (Source code license)
  • Easy to setup
  • Total Security
  • Frequent updates
  • Fully functional
  • API Access
View Price Page
CX Cloud Professional
Custom

Fully-featured, cloud-based solution for small and medium-sized contact centers.

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Industry's deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 80+ AppConnect partners
  • Mood Sentiment
  • Guardian Standard
  • Connections Standard

Add-ons

  • AI Trainer
  • Omnichannel
  • Workforce Management
  • Quality Management
  • QM Assist
  • Speech Analytics
  • Virtual Agent
  • Guide
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
  • Proxy
  • Screen Recording
CX Cloud Professional Plus
Custom

For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool.

Features

  • Includes features of CX Cloud Professional plan, plus
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • CSAT SMS Surveys
  • Studio Functions
  • Includes features of Add-ons
CX Cloud Enterprise
Custom

For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee

Features

  • Includes features of CX Cloud Professional Plus plan, plus
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Includes features of Add-ons
View Price Page

SCREENSHOTS

Zingtree Screenshots
TalkDesk Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • Intercom
  • WordPress
  • TalkDesk
  • Kustomer
  • Freshdesk
  • Slack
  • Five9
  • Salesforce
  • Zapier
  • Intercom
  • Slack
  • LiveChat
  • Salesforce

ALTERNATIVES

Top alternatives to Zingtree

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to TalkDesk

Aircall
Aircall
Twilio Flex
Twilio Flex
RingCentral Office
RingCentral Office
Zendesk Talk
Zendesk Talk
Dialpad Talk
Dialpad Talk