Zingtree vs Exotel Comparison

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zingtree

Call Center Software

4.4 94 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Exotel

Call Center Software

4.4 132 user ratings

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Overview

Description

Quickly build, deploy and analyze agent scripts with Zingtree. You can easily add agent scripts in any browser and can set up individual agent tracking to monitor your agents performance. It allows you to design agent scripts without coding by using Visual Designer. This software supports seamless integration with SalesForce and can be easily deployed in any CRM system. In addition, it has powerful analytics tools using which you can get performance summaries, track every session and can generate reports based on analysis. By maintaining history of every sessions the call transfer between agents is a hassle-free experience in Zingtree. Read more

Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for voice, messaging and other communication modes. The software helps users to build a secure connection with customers over SMS and voice. This enterprise communication spares one from spending time on creating and maintaining infrastructure or code. Users can set up Exotel’s cloud telephony solution for their business and use this to build a full-fledged customer call center. With all the features including a multi-level IVR, call analytics, call recording and others, the user can easily go ahead without further delay. One can also make use of Exotel’s voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can safeguard identity, and also make customer privacy their priority. This reliable cloud communication platform offers users the opportunity to integrate customer calls with tools like ERP, CRM, helpdesk software, and others. The software reduces time by eliminating complex procedures of creating and maintaining one’s own code or infrastructure. Read more

Pricing Options

Free Trial Available
Starts at $8.0. Offers Custom plan.

Free Trial Available
Starts at $200.0. Offers Custom plan.

SW Score & Breakdown

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

70%
Reviews

60%
Momentum

61%
Popularity

75%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

74%
Momentum

60%
Popularity

87%

Features

Total Features	2 Features	8 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Outbound Call Center Allows your agent to make outgoing calls Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Outbound Call Center Allows your agent to make outgoing calls Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.4/5 94 user ratings	4.4/5 132 user ratings
Ratings Distribution	Excellent 52.4% Very Good 38.9% Average 7.6% Poor 1.1% Terrible 0%	Excellent 59.8% Very Good 28.8% Average 9.1% Poor 0% Terrible 2.3%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $8.0. Offers Custom plan.	Free Trial Available Starts at $200.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Starter $8.00 $8.00 per month Professional $39.00 $39.00 per month Business $79.00 $79.00 per month Corporate $239.00 $239.00 per month Enterprise Custom	Dabbler $200.00 $200.00 Believer $500.00 $500.00 Influencer $1,000.00 $1,000.00 Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Call Center Studio 4.7 Based on 63 Ratings Zingtree Vs Call Center Studio TelebuHub Zingtree Vs TelebuHub ice Contact Center 3.9 Based on 10 Ratings ipSCAPE 4.9 Based on 33 Ratings Truly 4.6 Based on 168 Ratings Zingtree Vs Truly	Knowlarity 4.2 Based on 27 Ratings Exotel Vs Knowlarity Ozonetel CloudAgent 4.5 Based on 27 Ratings Exotel Vs Ozonetel CloudAgent Twilio Flex 3.9 Based on 491 Ratings Exotel Vs Twilio Flex CloudTalk 4.5 Based on 1332 Ratings Exotel Vs CloudTalk Call Center Studio 4.7 Based on 63 Ratings Exotel Vs Call Center Studio
	View All Zingtree Alternatives	View All Exotel Alternatives