Zingtree vs CallTrackingMetrics Comparison

Remove All ADD PRODUCT Zingtree CallTrackingMetrics	72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zingtree Call Center Software (185 Ratings)	Remove CallTrackingMetrics Inbound Call Tracking Software (807 Ratings)
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Zingtree Call Center Software (185 Ratings)

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CallTrackingMetrics Inbound Call Tracking Software (807 Ratings)

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ADD PRODUCT	72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zingtree Call Center Software (185 Ratings)	Remove CallTrackingMetrics Inbound Call Tracking Software (807 Ratings)
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Zingtree

Call Center Software (185 Ratings)

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CallTrackingMetrics

Inbound Call Tracking Software (807 Ratings)

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Overview

Summary

Quickly build, deploy and analyze agent scripts with Zingtree. You can easily add agent scripts in any browser and can set up individual agent tracking to monitor your agents performance. It allows you to design agent scripts without coding by using Visual Designer. This software supports seamless integration with SalesForce and can be easily deployed in any CRM system. In addition, it has powerful analytics tools using which you can get performance summaries, track every session and can generate reports based on analysis. By maintaining history of every sessions the call transfer between agents is a hassle-free experience in Zingtree. ..show more

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

United States

Severna Park, Maryland / 800-577-1872

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $8 /Month $8 Per Month Billed Yearly ($96) or $12 Per Month Billed Month-to-Month 40 End-user Sessions 12 Agent Credits 1 Author Professional $39 /Month $39 Per Month Billed Yearly ($468) or $49 Per Month Billed Month-to-Month 350 End-user Sessions 60 Agent Credits 5 Authors Awesome Analytics Business $79 /Month $79 Per Month Billed Yearly ($948) or $99 Per Month Billed Month-to-Month 1000 End-user Sessions 150 Agent Credits 10 Authors Awesome Analytics Corporate $239 /Month $239 Per Month Billed Yearly ($2,868) or $299 Per Month Billed Month-to-Month 4000 End-user Sessions 500 Agent Credits 30 Authors Awesome Analytics Enterprise Custom Enterprise Self-Hosting Fully customizable (Source code license) Easy to setup Total Security Frequent updates Fully functional API Access View Price Page	Performance $39 /Month Features Call and text tracking and attribution Integrations with Google and Bing Call recording, scoring, and tagging Basic call routing Live phone, email, and chat support Growth $99 /Month Features All from Business, plus: Free unlimited chat licenses for 30 days! Unlimited Sub-accounts Track unlimited web forms with FormReactor® Integrations with Facebook and HubSpot Design custom agency account structures with flexible billing Capture conversation analytics and automate scoring and conversions Enhanced security for HIPAA/GDPR compliance Live chat widget to engage prospects and support customers Connect $299 /Month Features All from Marketing, plus: Free unlimited chat licenses for 30 days! Integrations with Salesforce, Microsoft Dynamics, and Zendesk Smart dialer to automate outbound calls Mobilize remote employees with softphone system Contact center and live agent performance reporting Dedicated onboarding support and account executive Leverage team chat for seamless internal communications and coaching Enterprise Custom Features All from Contact Center, plus: Account strategy and implementation with our Professional Services teams with a phased migration approach Guided phone number porting Partner with our lead engineers to customize the platform to your business rules Personalized training packages to increase product adoption across your organization Dedicated technical support services, with 24/7 coverage and Service-Level Agreements Dedicated account manager View Price Page

Compare Zingtree vs CallTrackingMetrics

Zingtree

CallTrackingMetrics

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES