Zendesk Talk vs Verizon Business Messaging Comparison

Remove All ADD PRODUCT Zendesk Talk Verizon Business Messaging	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	Remove Verizon Business Messaging Business Instant Messaging Software (17 Ratings)
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ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	Remove Verizon Business Messaging Business Instant Messaging Software (17 Ratings)
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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

Verizon Business Messaging is a simple and reliable way to stay connected to your business. This comprehensive messaging experience lets you securely send, receive, and synchronize messages from multiple Verizon Wireless devices over 4G LTE or WiFi.At Verizon Business Messaging, I like AOL and MSNIM. Another thing I like about Verizon is that you can stay connected to different places. This is great for people who travel a lot as it gives you an uninterrupted connection.Verizon lets you connect more often, faster, and more efficiently without the hassle of slow, tedious emails. You can also install the program on other devices so that everything can be synced at the same time. This allows you to connect these devices to your data network and keep all chats up to date.Feels like a seamless solution for team communication at work. It's also a lightning-fast way to transfer information from one hand to the other. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / 888-670-4887

Basking Ridge, New Jersey

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Lite Free Features Limit of 1 phone number Automatic ticket creation Call recording & voicemail transcription Partner Edition $9 /User/Month Access to telephony integrations & CTI toolkit for Features Embedded softphone Caller ID & history Tickets with call data and agent assignment Team $19 /User/Month Features Includes features of Lite plan, plus Multiple phone numbers Warm transfer Text messaging Call us from Web Widget Professional $49 /User/Month Features Includes features of Team plan, plus Business hours IVR phone trees Call monitoring & barging Call blocking Conference calling Call recording permissions Agent recording controls Request callback controls Reports & real-time dashboards Enterprise $89 /User/Month Features Includes features of Professional plan, plus Monthly diagnostics Talk Usage 99.95% SLA Failover on demand Call offering time limit Extended queue wait time View Price Page	Verizon Business Messaging Custom Features Email to SMS Flexible integration protocols Two-way messaging Enhanced business messaging SMS to machine Machine to SMS Web portal access View Price Page

Compare Zendesk Talk vs Verizon Business Messaging

Zendesk Talk

Verizon Business Messaging

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

ALTERNATIVES