Zendesk Talk vs uContact Comparison

Remove All ADD PRODUCT Zendesk Talk uContact	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove uContact Call Center Software (80 Ratings)
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Zendesk Talk Call Center Software (2233 Ratings)

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uContact Call Center Software (80 Ratings)

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ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove uContact Call Center Software (80 Ratings)
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Zendesk Talk

Call Center Software (2233 Ratings)

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uContact

Call Center Software (80 Ratings)

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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.
Call Monitoring Allows you listen to all inbound and outbound calls.
Concurrency Support Allows you to manage multiple calls concurrently
IVR Support Interactive voice recognition routes the caller to the right agent
Inbound Call Center Allows you to receive an incoming call from customers
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Outbound Call Center Allows your agent to make outgoing calls
Predictive Dialer Automatically dials to list of phone numbers
Progressive Dialer Auto dials and connects agents to calls answered by live persons
Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / 888-670-4887

Montevideo, Uruguay / +1 305 7042135

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Lite Free Features Limit of 1 phone number Automatic ticket creation Call recording & voicemail transcription Partner Edition $9 /User/Month Access to telephony integrations & CTI toolkit for Features Embedded softphone Caller ID & history Tickets with call data and agent assignment Team $19 /User/Month Features Includes features of Lite plan, plus Multiple phone numbers Warm transfer Text messaging Call us from Web Widget Professional $49 /User/Month Features Includes features of Team plan, plus Business hours IVR phone trees Call monitoring & barging Call blocking Conference calling Call recording permissions Agent recording controls Request callback controls Reports & real-time dashboards Enterprise $89 /User/Month Features Includes features of Professional plan, plus Monthly diagnostics Talk Usage 99.95% SLA Failover on demand Call offering time limit Extended queue wait time View Price Page	Classic (Cloud) $50 /User/Month Features ACD Inbound, Outbound, Blended Dialers: Preview,Progressive,Power & Predictive IVR Sophisticated PBX Coaching, Whispering & Barge in Real time monitoring CRM Lite Omni (Cloud) $60 /User/Month Features Include features of Classic plan, plus Unified Inbox SMS Web Chat: with audio and video call Web Click to Call Web Call Back Email Multichannel recording Live Assistance Play (Cloud) $60 /User/Month Features Includes features of Classic plan, plus Gamification Customizable games Objectives by agent, group and area Customizable measures and objectives Badges Daily game Rankings Dynamic queries Full (Cloud) $70 /User/Month Features Includes feature of Play plan, plus Classic (On-Premise) $40 /User/Month Features Includes features of Classic (Cloud) plan Omni (On-Premise) $50 /User/Month Features Includes features of Omni (Cloud) plan Play (On-Premise) $50 /User/Month Features Includes features of Play (Cloud) plan Full (On-Premise) $60 /User/Month Features Includes features of Full (Cloud) plan View Price Page

Compare Zendesk Talk vs uContact

Zendesk Talk

uContact

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

ALTERNATIVES