Home/Call Center Software/Zendesk Talk vs ReamazeUpdated on: March 28, 2024

Compare Zendesk Talk vs Reamaze

89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Reamaze
Reamaze Help Desk Software (429 Ratings)
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Reamaze

Reamaze

Help Desk Software (429 Ratings)
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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

Reamaze is an integrated customer service, live chat and helpdesk platform for online businesses that help them to deliver better service and engagement. The platform consolidates all the customer support channels and makes them respond faster. Reamaze combines live chat, email, video call, mobile SMS, social media VoIP and push notification conversations seamlessly so that the support team can focus on providing amazing customer experiences. It also helps teams to collaborate using assignments, notes and shared views. The platform’s help desk allows users to access multiple storefronts and websites, so they could easily connect with their customers. It also helps to attract and convert more customers using modern chat features, dealing with them in real-time and sending targeted messages for better engagement. Reamaze includes a live dashboard that monitors browsing activity, shopping data and geolocation on the brands’ site and messages them directly. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 888-670-4887

San Jose, California

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Lite
Free

Features

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription
Partner Edition
$9 /User/Month

Access to telephony integrations & CTI toolkit for

Features

  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Team
$19 /User/Month

Features

  • Includes features of Lite plan, plus
  • Multiple phone numbers
  • Warm transfer
  • Text messaging
  • Call us from Web Widget
Professional
$49 /User/Month

Features

  • Includes features of Team plan, plus
  • Business hours
  • IVR phone trees
  • Call monitoring & barging
  • Call blocking
  • Conference calling
  • Call recording permissions
  • Agent recording controls
  • Request callback controls
  • Reports & real-time dashboards
Enterprise
$89 /User/Month

Features

  • Includes features of Professional plan, plus
  • Monthly diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Call offering time limit
  • Extended queue wait time
View Price Page
Basic
$29 /User/Month

Features

  • Unlimited Email Inboxes
  • Live Chat
  • Social Media Channels
  • Public/Internal FAQ
  • Workflow Automation (Macros)
  • Response Templates
  • Website Integration
  • Chatbots
  • Cues (Proactive Messages)
  • Basic Reporting
  • Customer Intents
Pro
$49 /User/Month

Features

  • Includes features of Basic plan, plus
  • Manage Multiple Brands in one Account
  • Live View of Site Visitors
  • Advanced Reporting
  • SMS and Voice Channels
  • Custom Hosted Domain
  • Customizable Email Appearance
  • Status Page
Plus
$69 /User/Month

Features

  • Includes features of Pro plan, plus
  • Peek (Live Screensharing)
  • Departments (Staff Groups)
  • Staff Performance Reporting
  • Staff Shifts and Vacation Days
  • Customizable Staff Roles
  • Customer Satisfaction Ratings
  • In-Chat Video Calls
  • Optional Classic Chat Mode *
  • FAQ Article Edit History
Enterprise
Custom

The Re:amaze Enterprise offers a pricing plan on basis of request.

View Price Page

SCREENSHOTS

Zendesk Talk Screenshots
View 2 screenshot(s)
Reamaze Screenshots
View 3 screenshot(s)

INTEGRATIONS

    NA
  • ManyChat
  • Slack
  • Upscope
  • BigCommerce
  • RingCentral Meetings
  • GitHub
  • ReCharge
  • Aircall
  • Octane AI
  • Zapier
  • PieSync
  • WordPress
  • ClickSend
  • Omnisend
  • ActiveCampaign
  • Stripe Payments
  • Twilio Flex
  • LoyaltyLion
  • MailChimp
  • Klaviyo
  • Yotpo
  • JustCall
  • WooCommerce
  • Google Analytics
  • Smile.io
  • Shopify
  • Pipedrive CRM
  • Jira

ALTERNATIVES

Top alternatives to Zendesk Talk

Zendesk Chat
Zendesk Chat
Intercom
Intercom
Freshchat
Freshchat
TalkDesk
TalkDesk
CloudTalk
CloudTalk

Top alternatives to Reamaze

Gorgias
Gorgias
Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk
Help Scout
Help Scout