89%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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89%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Summary |
Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more |
Rambl is a Call Center software that increases sales through the phone system. The Software offers features such as Click-to-Dial, Forward Calls, Call Auto-Logging, Voicemail Drop, Incoming & Outgoing Calls, Playbook Monitoring & Tuning, Call Data Export, Search and Call Recording Governance and many more. The software has an Auto Dialer feature to increase conversion rates, and streamline the workflow integrated with CRM dialing experience. The software also integrates with tools such as Salesforce, HubSpot, Google, Office 365, UberConference, Zoom, GoToMeeting, JoinMe, and more. ..show more |
Auto Call Recording Automatically records all the ongoing calls. |
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Call Monitoring Allows you listen to all inbound and outbound calls. |
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Concurrency Support Allows you to manage multiple calls concurrently |
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IVR Support Interactive voice recognition routes the caller to the right agent |
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Inbound Call Center Allows you to receive an incoming call from customers |
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Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
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Outbound Call Center Allows your agent to make outgoing calls |
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Predictive Dialer Automatically dials to list of phone numbers |
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Progressive Dialer Auto dials and connects agents to calls answered by live persons |
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Queue Management (Calls) Allows you to control call queues and distributes call equally |
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Top alternatives to Zendesk Talk
Zendesk Chat
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