Zendesk Talk vs LiveAgent Comparison

Remove All ADD PRODUCT Zendesk Talk LiveAgent	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveAgent Help Desk Software (2506 Ratings)
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ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveAgent Help Desk Software (2506 Ratings)
Visit Website	Start Free Trial

Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / 888-670-4887

Bratislava, Slovakia / +421 2 33 456 826

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Lite Free Features Limit of 1 phone number Automatic ticket creation Call recording & voicemail transcription Partner Edition $9 /User/Month Access to telephony integrations & CTI toolkit for Features Embedded softphone Caller ID & history Tickets with call data and agent assignment Team $19 /User/Month Features Includes features of Lite plan, plus Multiple phone numbers Warm transfer Text messaging Call us from Web Widget Professional $49 /User/Month Features Includes features of Team plan, plus Business hours IVR phone trees Call monitoring & barging Call blocking Conference calling Call recording permissions Agent recording controls Request callback controls Reports & real-time dashboards Enterprise $89 /User/Month Features Includes features of Professional plan, plus Monthly diagnostics Talk Usage 99.95% SLA Failover on demand Call offering time limit Extended queue wait time View Price Page	Small Business $15 /User/Month An advanced plan with less limits and more features Features 3 email accounts 2 Live chat buttons 10 departments 1 Knowledge base 50 Event rules Customer service White Glove Setup Medium Business $35 /User/Month A versatile and balanced plan for full-scale customer support Features Includes features of Small Business plan, plus 10 email accounts 5 Live chat buttons Call center support 20 departments Custom domain parking 150 Event rules 30 Time rules 10 SLA rules Reports Product training Large Business $59 /User/Month An all-inclusive plan with sky high limits and full capabilities Features Includes features of Medium Business plan, plus 150 email accounts 50 Live chat buttons 3 Whatsapp numbers (New) 150 Departments 3 Knowledge bases 500 Event rules 100 Time rules 50 SLA rules Time tracking report Audit log Custom roles Enterprise $85 /User/Month A full-scale solution with extra support & exclusive services Features Includes features of Large plan, plus 500 email accounts 100 Live chat buttons 3+ Whatsapp numbers 300 Departments 10 Knowledge bases 1000 Event rules 200 Time rules 100 SLA rules Branding Free Senior account manager Priority support Assisted channels integrations Custom billing setup View Price Page