Zendesk Talk vs Kayako Comparison

Remove All ADD PRODUCT Zendesk Talk Kayako	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Kayako Help Desk Software (784 Ratings)
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Zendesk Talk Call Center Software (2233 Ratings)

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Kayako Help Desk Software (784 Ratings)

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ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Kayako Help Desk Software (784 Ratings)
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Zendesk Talk

Call Center Software (2233 Ratings)

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Kayako

Help Desk Software (784 Ratings)

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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / 888-670-4887

Austin, Texas

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Lite Free Features Limit of 1 phone number Automatic ticket creation Call recording & voicemail transcription Partner Edition $9 /User/Month Access to telephony integrations & CTI toolkit for Features Embedded softphone Caller ID & history Tickets with call data and agent assignment Team $19 /User/Month Features Includes features of Lite plan, plus Multiple phone numbers Warm transfer Text messaging Call us from Web Widget Professional $49 /User/Month Features Includes features of Team plan, plus Business hours IVR phone trees Call monitoring & barging Call blocking Conference calling Call recording permissions Agent recording controls Request callback controls Reports & real-time dashboards Enterprise $89 /User/Month Features Includes features of Professional plan, plus Monthly diagnostics Talk Usage 99.95% SLA Failover on demand Call offering time limit Extended queue wait time View Price Page	Kayako Cloud Free Free collaborators Customer service cloud solution for larger teams and businesses (Minimum seat requirement: 5) Features Live chat, Facebook, Twitter and email Help center Basic performance reports SingleView™ Agents log in with Google Standard support plan Workflow automations: assign tickets to agents Advanced reporting Multiple brands, multiple languages Time-saving macro powered responses Custom fields for capturing critical information Slack integration 700+ Zapier integrations Organization Profiles for Agents Agent collision prevention Advanced workflow customization Internal help center and knowledge base Custom forms for help center Customer access to every ticket from their organization Custom security policies Custom roles and permissions Salesforce integration Custom performance reports Help center advanced layout and design options Classic On-Prem Custom Customer service cloud software for small and growing teams (Minimum seat requirement: 10) Features Live chat and email Help center & Support portal Customizable PHP source code VOIP Phone / Click to call Advanced Reporting with Kayako Query Language (KQL) Automation (SLAs, Macros, Workflows) Multiple brands, multiple languages REST APIs View Price Page

Compare Zendesk Talk vs Kayako

Zendesk Talk

Kayako

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES