Zendesk Talk vs Jira Service Desk Comparison

Remove All ADD PRODUCT Zendesk Talk Jira Service Desk	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2155 Ratings)	Remove Jira Service Desk Service Desk Software (1267 Ratings)
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Zendesk Talk Call Center Software (2155 Ratings)

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Jira Service Desk Service Desk Software (1267 Ratings)

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ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2155 Ratings)	Remove Jira Service Desk Service Desk Software (1267 Ratings)
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Zendesk Talk

Call Center Software (2155 Ratings)

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Jira Service Desk

Service Desk Software (1267 Ratings)

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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / 888-670-4887

Sydney, Australia / +61 2 9262 1443

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Lite Free Features Limit of 1 phone number Automatic ticket creation Call recording & voicemail transcription Partner Edition $9 /User/Month Access to telephony integrations & CTI toolkit for Features Embedded softphone Caller ID & history Tickets with call data and agent assignment Team $19 /User/Month Features Includes features of Lite plan, plus Multiple phone numbers Warm transfer Text messaging Call us from Web Widget Professional $49 /User/Month Features Includes features of Team plan, plus Business hours IVR phone trees Call monitoring & barging Call blocking Conference calling Call recording permissions Agent recording controls Request callback controls Reports & real-time dashboards Enterprise $89 /User/Month Features Includes features of Professional plan, plus Monthly diagnostics Talk Usage 99.95% SLA Failover on demand Call offering time limit Extended queue wait time View Price Page	Free Free Features User limits : Up to 3 agents Customer limit : Unlimited Service request management Incident management Change management Problem management Asset management Configurable workflows Self-service portal Knowledge base Queues Email and embeddable widget support SLA management Reporting & analytics Automation Global and multi-project automation 100 executions per month Multi-language support Apps and integrations Storage : 2 GB file storage Support : Community Support Standard $20 /User/Month Features User limits : Up to 5,000 agents Includes features of Free plan, plus Global and multi-project automation : 500 executions per month Audit logs Storage : 250 GB file storage Support : Local Business Hours Premium $40 /User/Month Features Includes features of Standard plan, plus Global and multi-project automation : 1,000 executions per user per month (combined) Admin insights IP allowlisting (Beta) Sandbox (coming soon) 99.9% uptime SLA Storage : Unlimited Storage Support : 24/7 Premium Support Server (Self-managed) $10 Others For 3 Agents Features Complete control of your environment A single server deployment Perpetual license + free year of maintenance Based upon the Number of Agents, the pricing plan varies. Data Center (Self-managed) $13200 /Year For 50 Agents Features Complete control of your environment Active-active clustering for high availability Annual term license + maintenance Atlassian-supported disaster recovery Based upon the Number of Agents, the pricing plan varies. View Price Page

Compare Zendesk Talk vs Jira Service Desk

Zendesk Talk

Jira Service Desk

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES