Zendesk Talk vs Dialer360 Comparison

Remove All ADD PRODUCT Zendesk Talk Dialer360	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Dialer360 Call Center Software (19 Ratings)
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Zendesk Talk Call Center Software (2233 Ratings)

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Dialer360 Call Center Software (19 Ratings)

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ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Dialer360 Call Center Software (19 Ratings)
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Zendesk Talk

Call Center Software (2233 Ratings)

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Dialer360

Call Center Software (19 Ratings)

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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.
Call Monitoring Allows you listen to all inbound and outbound calls.
Concurrency Support Allows you to manage multiple calls concurrently
IVR Support Interactive voice recognition routes the caller to the right agent
Inbound Call Center Allows you to receive an incoming call from customers
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Outbound Call Center Allows your agent to make outgoing calls
Predictive Dialer Automatically dials to list of phone numbers
Progressive Dialer Auto dials and connects agents to calls answered by live persons
Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / 888-670-4887

United Kingdom /(+44) 2037696777

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Lite Free Features Limit of 1 phone number Automatic ticket creation Call recording & voicemail transcription Partner Edition $9 /User/Month Access to telephony integrations & CTI toolkit for Features Embedded softphone Caller ID & history Tickets with call data and agent assignment Team $19 /User/Month Features Includes features of Lite plan, plus Multiple phone numbers Warm transfer Text messaging Call us from Web Widget Professional $49 /User/Month Features Includes features of Team plan, plus Business hours IVR phone trees Call monitoring & barging Call blocking Conference calling Call recording permissions Agent recording controls Request callback controls Reports & real-time dashboards Enterprise $89 /User/Month Features Includes features of Professional plan, plus Monthly diagnostics Talk Usage 99.95% SLA Failover on demand Call offering time limit Extended queue wait time View Price Page	Dialer360 Others Initial Balance $100 USD US $ 0.02 and UK $ 0.02 / Mobile $0.04 Outbound Dialing Predictive Progressive Manual Inbound IVRS and ACDs Do Not Call List Support (Local timezone 9 a.m. to 9 p.m. Mon to Fri) Web Ticket Live Chat Emergency Phone Support (9 a.m. to 5 p.m. EST / GMT) Standard Support Package Included Voice Broadcasting (VB360) Others Initial Balance $100 USD No monthly fee No setup charges Unlimited Channels Pay as you go Answering Machine Detection Call Recordings Survey IVR Inbound Text to Speech Standard Support Package Included VoIP360 (VoIP Credit) Others Pay as you go plan No monthly fee No Setup charges Best Quality Premium Routes Portal Access to check your CDRs Accept short duration / Call center traffic Use your own Dialer/PBX software No monthly/Minimal fee apply Standard Support Package Included Please Contact the Vendor for Detailed Pricing. View Price Page

Compare Zendesk Talk vs Dialer360

Zendesk Talk

Dialer360

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES