Home/Call Center Software/Zendesk Talk vs contactSPACEUpdated on: March 29, 2024

Compare Zendesk Talk vs contactSPACE

89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 888-670-4887

St Leonards, Australia / 1300 360 553

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Lite
Free

Features

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription
Partner Edition
$9 /User/Month

Access to telephony integrations & CTI toolkit for

Features

  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Team
$19 /User/Month

Features

  • Includes features of Lite plan, plus
  • Multiple phone numbers
  • Warm transfer
  • Text messaging
  • Call us from Web Widget
Professional
$49 /User/Month

Features

  • Includes features of Team plan, plus
  • Business hours
  • IVR phone trees
  • Call monitoring & barging
  • Call blocking
  • Conference calling
  • Call recording permissions
  • Agent recording controls
  • Request callback controls
  • Reports & real-time dashboards
Enterprise
$89 /User/Month

Features

  • Includes features of Professional plan, plus
  • Monthly diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Call offering time limit
  • Extended queue wait time
View Price Page
Silver
$105 /User/Month

Features

  • Initiatives : 10
  • WebRTC phones
  • Helpdesk support
  • Call recording
  • Interface editor
  • CallGuides®
  • Voice analytics**
  • Full reporting module
  • Agent dashboards
  • Monitoring dashboards
  • Preview dialler
Gold
$139 /User/Month

Features

  • Initiatives : Unlimited
  • Includes features of Silver plan, plus
  • Inbound
  • Outcome-driven templated SMS/email**
  • Progressive dialler
Platinum
$175 /User/Month

Features

  • Includes features of Gold plan, plus
  • CRM integration
  • Master database
  • Access to contactSPACE API
  • Live chat
  • Pre-connect status analyzer
  • Answering machine detection
  • Predictive dialler
Diamond
$239 /User/Month

Features

  • Includes features of Platinum plan, plus
  • Call-time optimization
  • Real-time DNC checker
  • Quality assurance
  • Pulse performance analytics
  • Extended inbound
  • playspace
  • Intellicast®
View Price Page

SCREENSHOTS

Zendesk Talk Screenshots
View 2 screenshot(s)
contactSPACE Screenshots
View 9 screenshot(s)

INTEGRATIONS

    NA
  • Stripe Payments
  • HubSpot CRM
  • Salesforce
  • Campaign Monitor

ALTERNATIVES

Top alternatives to Zendesk Talk

Zendesk Chat
Zendesk Chat
Intercom
Intercom
Freshchat
Freshchat
TalkDesk
TalkDesk
CloudTalk
CloudTalk

Top alternatives to contactSPACE

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern