Home/Call Center Software/Zendesk Talk vs Zendesk SellUpdated on: March 28, 2024

Compare Zendesk Talk vs Zendesk Sell

89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Sell
Zendesk Sell CRM Software (305 Ratings)
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Sell

Zendesk Sell

CRM Software (305 Ratings)
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Get Free Quote

Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

Zendesk Sell is a salesforce automation software to make better decisions in Sales. It is simple, user-friendly, and designed to help sales reps to keep selling. Focused on increasing productivity, the software gives quick access to relevant deal data to facilitate ease of analysis and collaboration. Data capture is automatic, and therefore, agents and sales reps can always stay on the same page when handling customer accounts. It streamlines the building and management of sales pipelines so that reps can prioritize prospects and customers. The greatest USP of the software is enabling users to send emails, make calls, view deal history, and schedule meetings in a few clicks. SmartList is another fantastic feature that allows for the segmentation and filtering of deals and leads in real-time. Businesses can integrate their everyday tools with the platform or create their own Zendesk apps to be used exclusively. Zendesk Sell’s SDKs and APIs provide the foundation for the successful project integrations. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 888-670-4887

San Francisco, California / +1 888-670-4887

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Lite
Free

Features

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription
Partner Edition
$9 /User/Month

Access to telephony integrations & CTI toolkit for

Features

  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Team
$19 /User/Month

Features

  • Includes features of Lite plan, plus
  • Multiple phone numbers
  • Warm transfer
  • Text messaging
  • Call us from Web Widget
Professional
$49 /User/Month

Features

  • Includes features of Team plan, plus
  • Business hours
  • IVR phone trees
  • Call monitoring & barging
  • Call blocking
  • Conference calling
  • Call recording permissions
  • Agent recording controls
  • Request callback controls
  • Reports & real-time dashboards
Enterprise
$89 /User/Month

Features

  • Includes features of Professional plan, plus
  • Monthly diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Call offering time limit
  • Extended queue wait time
View Price Page
Sell Team
$25 /User/Month

For Number of Agents 5

Features

  • Customizable sales pipeline; up to 2
  • Email and calendar integrations
  • Task and appointment setting
  • Call tracking and recording, and text messages
  • Pre-built sales dashboards
  • Robust APIs—core

Note:

  • Depends upon the Agents Pricing Various
Sell Growth
$69 /User/Month

Per Agent Per Month

For Number of Agents 5

Features

  • Customizable sales pipeline; up to 10
  • Email and calendar integrations
  • Task and appointment setting
  • Call tracking and recording, and text messages
  • Pre-built sales dashboards
  • Robust APIs—core + premium
  • Product and price book
  • Advanced and custom sales reports
  • Sales forecasting and goals tracking
  • Prospecting and enrichment credits

Note:

  • Depends upon Number of Agents Pricing Various
Sell Professional
$149 /User/Month

For Number of Agents 5

Features

  • Customizable sales pipeline; up to 20
  • Email and calendar integrations
  • Task and appointment setting
  • Call tracking and recording, and text messages
  • Pre-built sales dashboards
  • Robust APIs—core + premium
  • Product and price book
  • Advanced and custom sales reports
  • Sales forecasting and goals tracking
  • Prospecting and enrichment credits
  • Lead and deal scoring
  • Task automation
  • Advanced roles and permissions
  • Company hierarchy
Sell Enterprise
$219 /User/Month

Features

  • Unlimited paid users
  • Single sign-on (SSO)
  • Advanced roles and permissions
  • Number of sales pipelines - Unlimited
  • Customizable deal pipeline
  • Custom data fields, filters, and tags
  • Subscriptions
  • Product & price book
  • Lead and deal scoring
  • Company hierarchy
  • Task & appointment setting
  • Sales triggers
  • Round robin (automated distribution)
  • Sequence - Unlimited
  • Task automation
  • Customized notifications
  • Enrichment credits per user per month - 10000
  • Prospecting credits per user per month - 300
  • Company phone number
  • Direct dial phone number
  • Company technology stack
  • Calendar integration
  • Email tracking
  • Bulk emailing
  • Unlimited email templates
  • Email personalization tags
  • Text messaging
  • Click to dial (additional rates apply)
  • Inbound and outbound minutes
  • Call tracking and recording
  • Computer Telephony Integration (CTI)
  • Automated power dialer
  • Call scripts
  • Offline mobile access
  • Geolocation
  • Visit tracking and GeoVerification
  • Assign collaborators
  • @Mentions
  • Team document repository
  • Client libraries
  • Core API access
  • Public apps and integrations
  • Premium API access (Sync, Search, Firehose) - Rate limit
  • Private custom applications
  • Pre-built sales dashboards
  • Custom sales reports and dashboards
  • Sales forecasting
  • Advanced activity reports
  • Goals tracking
  • Sequence reporting
  • Link sharing
  • Refresh rate - 1hour
  • Scheduled report delivery - Zendesk users and end users
  • Dashboard sharing - Zendesk users and end users
  • Document storage - 25GB-User
  • Custom objects - Up to 25M records
  • Duplicate detection
  • Smart lists
  • Smart list templates
  • Required fields
  • Editable by 'Admin Only' data fields
  • Data imports
  • Data exports
  • Support multiple languages
  • Digital support
  • Access to Zendesk help center and community
  • Onboarding and adoption resources
  • Getting started on-demand training
  • Guided learning paths

Add Ons:

  • Premier plans
  • Technical account manager
  • Professional Services

View Price Page

SCREENSHOTS

Zendesk Talk Screenshots
View 2 screenshot(s)
Zendesk Sell Screenshots

INTEGRATIONS

    NA
  • WordPress
  • Joomla
  • Drupal
  • Hootsuite
  • MailChimp
  • SAP Business One
  • Zoho CRM
  • LiveChat
  • Zapier
  • Shopify
  • Capsule
  • ClickDesk
  • Agile CRM
  • Freshbooks
  • Citrix Podio

ALTERNATIVES

Top alternatives to Zendesk Talk

Zendesk Chat
Zendesk Chat
Intercom
Intercom
Freshchat
Freshchat
TalkDesk
TalkDesk
CloudTalk
CloudTalk

Top alternatives to Zendesk Sell

Pipedrive CRM
Pipedrive CRM
Salesforce
Salesforce
HubSpot CRM
HubSpot CRM
Zoho CRM
Zoho CRM
SugarCRM
SugarCRM