Home/Call Center Software/Zendesk Talk vs tawk.toUpdated on: March 28, 2024

Compare Zendesk Talk vs tawk.to

89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
tawk.to
tawk.to Live Chat Software (372 Ratings)
Visit Website

Start Free Trial

ADD PRODUCT
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
tawk.to

tawk.to

Live Chat Software (372 Ratings)
Visit Website

Start Free Trial

Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 888-670-4887

Las Vegas, Nevada

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Lite
Free

Features

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription
Partner Edition
$9 /User/Month

Access to telephony integrations & CTI toolkit for

Features

  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Team
$19 /User/Month

Features

  • Includes features of Lite plan, plus
  • Multiple phone numbers
  • Warm transfer
  • Text messaging
  • Call us from Web Widget
Professional
$49 /User/Month

Features

  • Includes features of Team plan, plus
  • Business hours
  • IVR phone trees
  • Call monitoring & barging
  • Call blocking
  • Conference calling
  • Call recording permissions
  • Agent recording controls
  • Request callback controls
  • Reports & real-time dashboards
Enterprise
$89 /User/Month

Features

  • Includes features of Professional plan, plus
  • Monthly diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Call offering time limit
  • Extended queue wait time
View Price Page
tawk.to
Free

Features

  • Monitor website visitors in real time
  • Localize messages
  • Collaborate and assign conversations
  • Answer chats from mobile device
  • Respond quickly with shortcuts
  • Knowledge Base
View Price Page

SCREENSHOTS

Zendesk Talk Screenshots
View 2 screenshot(s)
tawk.to Screenshots
View 4 screenshot(s)

INTEGRATIONS

    NA
  • PrestaShop
  • WordPress
  • Squarespace
  • Weebly
  • Wix
  • BigCommerce
  • Shopify

ALTERNATIVES

Top alternatives to Zendesk Talk

Zendesk Chat
Zendesk Chat
Intercom
Intercom
Freshchat
Freshchat
TalkDesk
TalkDesk
CloudTalk
CloudTalk

Top alternatives to tawk.to

JivoChat
JivoChat
Crisp
Crisp
Intercom
Intercom
Zendesk Talk
Zendesk Talk
Tidio Chat
Tidio Chat