Compare Zendesk Talk vs SysAid

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. ..show more

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• Microsoft Teams
• Slack
• Microsoft Power BI
• TeamViewer
• OneLogin
• Quickbooks
• Salesforce
• Nagios XI
• Zapier
• Okta
• Google Tag Manager
• Jira

Top alternatives to Zendesk Talk

Zendesk Chat

Intercom

Freshchat

TalkDesk

CloudTalk

Top alternatives to SysAid

TOPdesk

Freshdesk Contact Center (Formerly Freshcaller)

ManageEngine Analytics Plus

Zendesk Talk

Freshservice