Compare Zendesk Talk vs OneDesk

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

OneDesk is a project management and collaboration solution designed for teams. It provides both a traditional project management view and dashboard, as well as agile status boards. OneDesk allows you to better assign tasks through the use of Gantt charts, as you can connect dependent tasks to see who has take on more work, as well as better calculate when projects and task will finish, and how much they will cost. With the discussions and notifications feature, you can let team members and customers know when the status of tasks changes. You can also track time in projects through the timesheet feature, with real-time time tracking functionality. OneDesk includes reporting functionality, which allows you to create custom reports through the software’s templates. You can also schedule and email reports, as well as export this data. OneDesk integrates with other popular software, including Slack, Jira, Zendesk, and Salesforce. ..show more

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• Slack
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• Jira

Top alternatives to Zendesk Talk

Zendesk Chat

Intercom

Freshchat

TalkDesk

CloudTalk

Top alternatives to OneDesk

Jira

Zendesk Talk

monday.com

Smartsheet

Asana