Zendesk Talk vs LivePerson Comparison

Remove All ADD PRODUCT Zendesk Talk LivePerson	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LivePerson Live Chat Software (261 Ratings)
Remove All ADD PRODUCT Zendesk Talk LivePerson	Visit Website	Start Free Trial

ADD PRODUCT	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zendesk Talk Call Center Software (2233 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LivePerson Live Chat Software (261 Ratings)
ADD PRODUCT	Visit Website	Start Free Trial

Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..show more

Liveperson is a live chat software built with a conversation cloud to facilitate easy and effective branded consumer conversations. With LivePerson, users can create their own activated discussion bots that collaborate with human experts to respond to consumer intentions on a scale. Using Liveperson, companies can get involved with consumers and handle conversations using a personalized conversation manager. In addition, it provides a conversation analysis that can be used by customers to monitor their KPI marketing performance, sales, and customer service in real-time. The intention manager offered by LivePerson makes it possible to understand the intentions of consumers of companies in real-time. They can even optimize operations and assess the impact of involving cloud investment with LivePerson. Users can also create automated conversation streams with a conversation manufacturer and soften all processes with a complete and intuitive Point and Click interface. It further enables agent scheduling, agent database management, video chat, and visitor targeting. LivePerson provides online support to its users and follows a quotation-based pricing strategy that can be discussed via its official website. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / 888-670-4887

New York, New York

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Lite Free Features Limit of 1 phone number Automatic ticket creation Call recording & voicemail transcription Partner Edition $9 /User/Month Access to telephony integrations & CTI toolkit for Features Embedded softphone Caller ID & history Tickets with call data and agent assignment Team $19 /User/Month Features Includes features of Lite plan, plus Multiple phone numbers Warm transfer Text messaging Call us from Web Widget Professional $49 /User/Month Features Includes features of Team plan, plus Business hours IVR phone trees Call monitoring & barging Call blocking Conference calling Call recording permissions Agent recording controls Request callback controls Reports & real-time dashboards Enterprise $89 /User/Month Features Includes features of Professional plan, plus Monthly diagnostics Talk Usage 99.95% SLA Failover on demand Call offering time limit Extended queue wait time View Price Page	LivePerson Custom Features Discover and understand what consumers really want Design and scale conversations Measure and improve your conversations Program and customize the Conversational Cloud Enterprise-grade security, reliability, and compliance View Price Page

Compare Zendesk Talk vs LivePerson

Zendesk Talk

LivePerson

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

ALTERNATIVES